Hi,
I would like to pull the agent information using DMCC SDK. The
AES version is 4.2.

Accessing agent information through DMCC for calls received at extension the agents have logged into via DMCCs interface to TSAPI/ASAI CTI is not available until the 5.2 AE Services release.

There is a mechanism to access agent information for a call at a device through of the getCallInformation() interface, but there are numerous conditions under which the information is not reliably provided. You can search the forums for discussions around getCallInformation and agent (IDs) to find more details on this topic.

Thanks John.

When I am getting the "Call Information" from dashboard app, I am getting the value for following fields,

<GetCallInformationResponse xmlns="http://www.avaya.com/csta">
<stationName></stationName>
<agentName></agentName>
<agentLoginID></agentLoginID>
<agentStationExtension></agentStationExtension>
</GetCallInformationResponse>

But I am trying it through my app I am just getting Extension and AgentID alone.

How can I get the agent name and station name?

Thanks,

With a 4.2 AE Services server, you will need to use the AE Services System Management Service to query for the name. With 5.2 you could do a getDeviceInfo() with the extension or agentID.