Hi,

Any reason an app param will not get loaded all the time ? This issue seems to be with a particular configuration variable.It does not get loaded for all the calls.

What could be the issue ?



Thanks,
Kartik

Not sure what you mean by "all the time". Do you mean you get the default value instead sometimes? Can you post the trace logs for couple of calls?

all the time meaning for every call to the IVR app.

for the below call , value for "Transfer:VDN_6_2" was not loaded..

- Transfer:VDN_6_1_2|131996|String
18/06/2013 11:57:24:831 DEBUG - DC3C09102251BBF5940770FAC86DFCFC:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_6_2||String
18/06/2013 11:57:24:831 DEBUG - DC3C09102251BBF5940770FAC86DFCFC:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_6_3|131995|String
18/06/2013 11:57:24:831 DEBUG - DC3C09102251BBF5940770FAC86DFCFC:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_7|131997|String
18/06/2013 11:57:24:831 DEBUG - DC3C09102251BBF5940770FAC86DFCFC:/K12_CCTS : VPClientProxy get parameter|value|type - TransferVDN_Default|131998|String


For the next call it gets loaded, Transfer:VDN_6_2|132081|String ,


8/06/2013 11:57:35:663 DEBUG - FEE4047CE073C35D55B158D7A18195D2:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_6_1_1|131995|String
18/06/2013 11:57:35:663 DEBUG - FEE4047CE073C35D55B158D7A18195D2:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_6_1_2|131996|String
18/06/2013 11:57:35:663 DEBUG - FEE4047CE073C35D55B158D7A18195D2:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_6_2|132081|String
18/06/2013 11:57:35:663 DEBUG - FEE4047CE073C35D55B158D7A18195D2:/K12_CCTS : VPClientProxy get parameter|value|type - Transfer:VDN_6_3|131995|String

I need the all the logs for the 2 calls.

Another thing is if you have not made any changes after the first call, the 2nd call should not even try to load new values. So it indicates some changes have been made to the values on the admin site.

can you give me your email ? Cant post the logs here.

Thanks,
Kartik

In my last message, I was questioning if there was some change made to the value of the variable. For the logs, it seems that way:

On the bad call, the timestamp passed to OD was 04/16/13 16:15:36

18/06/2013 11:57:24:784 DEBUG - DC3C09102251BBF5940770FAC86DFCFC:/K12_CCTS : Initializer:applicationStarted:__VPVarAppDate is 1366143336682
18/06/2013 11:57:24:784 DEBUG - DC3C09102251BBF5940770FAC86DFCFC:/K12_CCTS : Initializer:applicationStarted:Timestamp is 04/16/13 16:15:36

on the good call, the timestamp has changed prompting OD to get new values from EPMS. Are you making any changes?

18/06/2013 11:57:35:273 DEBUG - FEE4047CE073C35D55B158D7A18195D2:/K12_CCTS : Initializer:applicationStarted:__VPVarAppDate is 1366143752303
18/06/2013 11:57:35:273 DEBUG - FEE4047CE073C35D55B158D7A18195D2:/K12_CCTS : Initializer:applicationStarted:Timestamp is 04/16/13 16:22:32

I am not changing anything.

Is there someone else who does something on VPMS?

Nope.Its a production environment and no one else other than me has access.

What does the 3rd or 4th call look like?