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GregFoulks
Joined: Jan 6, 2006
Messages: 0
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What would cause and AIR 1.3.1 to not recognize DTMF choices in a DD application? Whenever I enter a DTMF choice I get the following message. Along with the "I''m sorry, a serious error occurred, exiting" prompt

02/13 17:14:08:409 AVAYAVXI[006]: CH006: iri_sendAlloc2Proxy: IRER_NOTFOUND: irGetQKey recog_type
02/13 17:14:08:409 =4 failed.
02/13 17:14:08:409 AVAYAVXI[006]: CH006: iri_reserve_resource: IRER_NOTFOUND: resource allocation
02/13 17:14:08:409  failure, capability=3 ret=-1
02/13 17:14:10:740 AVAYAVXI[006]: CH006: irCheckRecog2: IRER_INVALID: invalid recognizer type -1
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
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According to the Voice Browser folks

"Looks likeV XI has sent a (proxy) request to IR to get a recognition resource and the request failed.

It is not clear why the request has failed. My guess is that the request was for a recognizer that has not been configured."
GregFoulks
Joined: Jan 6, 2006
Messages: 0
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Why would a recognizer be requested when a menu item is being executed with DTMF choices? Very strange.
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
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I am not sure why that would be.  You would need ot check with IR support on that.
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