Established event is showing empty userdata under

ThirdPartyCallController.UserData userdata = e.getOrigCallInfo.getUserData;
userdata.getUserDataAsString

However grabbing e.getXmlDocument shows userdata is available under "EstablishedEvent". We are setting user data from TSAPI application and trying to get it back from DMCC application.

You are trying to get the UserData from the Original call Information (OCI) data in the Established event. For most calls, this data is not populated - it will only be populated for something like a Transfer or Conference.

I suggest you:

1. Upgrade your SDK to the latest version as there were some problems with UserData and the .Net SDK which have been fixed.
2. Use something like the following:
String a1 = e.getUserData.decodeDataToText();

Martin

I am not seeing userData under

e.getOrigCallInfo.getUserData.decodeDataToText()

However it is available in getXmlDocument.?

I am using this to grab userdata

e.getXmlDocument.GetElementsByTagName("userData").Item(0).InnerText

and doing Hex to text conversion.

Why I am not getting the data under
getOrigCallInfo


<?xml version="1.0" encoding="UTF-8"?>
<EstablishedEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
   <monitorCrossRefID>20622</monitorCrossRefID>
   <establishedConnection>
      <callID>9081</callID>
      <deviceID typeOfNumber="other" mediaClass="notKnown" bitRate="constant">4376:SWLINK1::0</deviceID>
   </establishedConnection>
   <answeringDevice>
      <deviceIdentifier typeOfNumber="other" mediaClass="notKnown" bitRate="constant">4376:swlink1::0</deviceIdentifier>
   </answeringDevice>
   <callingDevice>
      <deviceIdentifier typeOfNumber="explicitPublic:unknown" mediaClass="notKnown" bitRate="constant">8186444324:SWLINK1::0</deviceIdentifier>
   </callingDevice>
   <calledDevice>
      <deviceIdentifier typeOfNumber="explicitPrivate:localNumber" mediaClass="notKnown" bitRate="constant">3507:SWLINK1::0</deviceIdentifier>
   </calledDevice>
   <lastRedirectionDevice>
      <numberDialed typeOfNumber="explicitPrivate:localNumber" mediaClass="notKnown" bitRate="constant">4380:SWLINK1::0</numberDialed>
   </lastRedirectionDevice>
   <localConnectionInfo>connected</localConnectionInfo>
   <userData>
      <string>414E493D383138363434343332343B444E49533D333530373B5256444E3D323130333B414749443D34333B41473D4146493B4C4F423D333B53544154453D43413B4F463D323530353B</string>
   </userData>
   <cause>newCall</cause>
   <networkCallingDevice>
      <notKnown/>
   </networkCallingDevice>
   <networkCalledDevice>
      <notKnown/>
   </networkCalledDevice>
   <callLinkageData>
      <globalCallData>
         <globalCallLinkageID>
            <globallyUniqueCallLinkageID>00001090811367438279</globallyUniqueCallLinkageID>
         </globalCallLinkageID>
      </globalCallData>
   </callLinkageData>
   <deviceHistory>
      <DeviceHistoryListItem>
         <oldDeviceID>
            <numberDialed typeOfNumber="other" mediaClass="notKnown" bitRate="constant">4380:SWLINK1::0</numberDialed>
         </oldDeviceID>
         <eventCause>normal</eventCause>
         <oldConnectionID>
            <callID>9081</callID>
            <deviceID typeOfNumber="other" mediaClass="notKnown" bitRate="constant">4380:SWLINK1::0</deviceID>
         </oldConnectionID>
      </DeviceHistoryListItem>
   </deviceHistory>
   <extensions>
      <privateData>
         <private>
            <EstablishedEventPrivateData xmlns:ns1="http://www.avaya.com/csta" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="EstablishedEventPrivateData">
               <trunkGroup>3</trunkGroup>
               <trunkMember>69</trunkMember>
               <acdGroup typeOfNumber="other" mediaClass="notKnown" bitRate="constant">29050:SWLINK1::0</acdGroup>
               <userEnteredCode>
                  <userEnteredCodeType>callPrompter</userEnteredCodeType>
                  <userEnteredCodeIndicator>entered</userEnteredCodeIndicator>
                  <data>1</data>
                  <collectVDN typeOfNumber="other" mediaClass="notKnown" bitRate="constant">2103:SWLINK1::0</collectVDN>
               </userEnteredCode>
               <reason>none</reason>
               <distributingDevice>
                  <deviceIdentifier typeOfNumber="explicitPrivate:localNumber" mediaClass="notKnown" bitRate="constant">3507:SWLINK1::0</deviceIdentifier>
               </distributingDevice>
               <distributingVDN>
                  <deviceIdentifier typeOfNumber="explicitPrivate:localNumber" mediaClass="notKnown" bitRate="constant">2103:SWLINK1::0</deviceIdentifier>
               </distributingVDN>
               <originalCallInfo>
                  <reason>4</reason>
                  <userEnteredCode>
                     <userEnteredCodeType>callPrompter</userEnteredCodeType>
                     <userEnteredCodeIndicator>entered</userEnteredCodeIndicator>
                     <data>1</data>
                     <collectVDN typeOfNumber="other" mediaClass="notKnown" bitRate="constant">2101:SWLINK1::0</collectVDN>
                  </userEnteredCode>
                  <callLinkageData>
                     <globalCallData>
                        <globalCallLinkageID>
                           <globallyUniqueCallLinkageID>00000000000000000000</globallyUniqueCallLinkageID>
                        </globalCallLinkageID>
                     </globalCallData>
                  </callLinkageData>
                  <deviceHistory>
                     <DeviceHistoryListItem>
                        <oldDeviceID>
                           <numberDialed typeOfNumber="other" mediaClass="notKnown" bitRate="constant">29050:SWLINK1::0</numberDialed>
                        </oldDeviceID>
                        <eventCause>redirected</eventCause>
                        <oldConnectionID>
                           <callID>9081</callID>
                           <deviceID typeOfNumber="other" mediaClass="notKnown" bitRate="constant">29050:SWLINK1::0</deviceID>
                        </oldConnectionID>
                     </DeviceHistoryListItem>
                  </deviceHistory>
               </originalCallInfo>
            </EstablishedEventPrivateData>
         </private>
      </privateData>
   </extensions>
</EstablishedEvent>

There is no UserData in the OriginalCallInfo part of that event. There is UserData is in the event itself. As I said, you should use e.getUserData.decodeDataToText() to get this Userdata.

Martin

I am using 6.2 dll. I am not seeing e.getUserData in the following event. Am I missing something here.

getThirdPartyCallController_OnEstablishedEvent(object sender, ThirdPartyCallController.EstablishedEventArgs e)

What do you see when you use e.getUserData.decodeDataToString(); ?

Martin

I've had a closer look at this. ThirdPartyCallController.EstablishedEventArgs does not have a getUserData method. Therefore, you will need to use getXmlDocument to extract the UUI.

Martin

Thanks. So whatever I did is right.