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Author Message
28/03/2014 13:18:39
Subject: CCT Performance and capabilities
#1
muhammadabrar2
Joined: Oct 13, 2008
Messages: 7
Offline
Hi,
We are in process of evaluating CCT over MLS. Can you please give us any idea if CCT can accommodate load of terminals and addresses of entire call center in a single session? Is there any document on capabilities of CCT?

Thanks
PM
31/03/2014 03:37:39
Subject: Re:CCT Performance and capabilities
#2
JohnMcLoughlin
Joined: Nov 3, 2010
Messages: 131
Offline
Hello,
Yes - the planning and engineering guide here has the details:
https://downloads.avaya.com/css/P8/documents/100167786
(Chapter 10 Determining capacity requirements - Communication Control Toolkit capacity)
John
PM
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