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MattButalla
Joined: Nov 18, 2013
Messages: 6
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Is it possible to log a VXML response for only one prompt/page? I know that turning the the ddrt.properties showvxml property to enabled will turn on VXML logging for all HTTP responses, but what if I only want one page, or certain pages, to be logged?

For example, we don't need to log VXML responses for when customers hear our main menu, but we would like to log all VXML responses for our payment confirmation page so that we can hold up our end in payment disputes.

Can this be done?

Thanks,
Matt
ShwetaBehere
Joined: Dec 23, 2013
Messages: 136
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Do you really want to log the VXML or just the utterance? You can use the reporting items to log any data you choose.

MattButalla
Joined: Nov 18, 2013
Messages: 6
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I was hoping to get the entire VXML response. Similar to our website, we'd like to get a view of the entire confirmation "page" that we present to our customers, but if what I'm hoping for is unattainable I'll at the very least be logging the payment amount.
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
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You can only do it for logging. You can try using the 2 OD Java API methods in 2 separate custom servlets that sandwiches the prompt:

First servlet to enable the vxml before the prompt:
session.reEnableTraceForPrivacy(SCERT.SHOWXML_PROP);

Then disable the vxml after the prompt:
session.disableTraceForPrivacySCERT.SHOWXML_PROP);
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