Hi,

Is there a way to get Agent Id from incoming call in CTI Application.

Whenever there is an incoming call, I detect it using

terminalConnectionRinging(TerminalConnectionEvent event)

From the argument event, i can get extension number but not the Agent id tied to it.


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Thanks,
Vamshi

Hi Vamshi,


You can use JTAPI Call Center Package, (e.g., ACDAddress), to get information about.
getLoggedOnAgents, getAgentID, and getAgents etc.
after that you can store those and print in application.


for further assistance please refer
1. 02-603488_Avaya_AuraTM_AE_Services_JTAPI_Programmers_Guide
2. Java Telephony API (JTAPI) for Avaya MultiVantage


Regards
Gupta Rahul