Author Message
SaifulIslam2
Joined: Nov 7, 2009
Messages: 3
Offline
Hi,

I am using CM : 6x.03.0.124.0
CM Release String: vcm-016-03.0.124.0
AES: r5-2-3-110-0

While trying to create an agent using smsxml/smsxml_test.php, I receive the below response:

Response {

var $result_code = 1
var $result_data =
'<?xml version="1.0"?>
<result_data/>
'
var $message_text = '1 00000000 50c5 Identifier command word(s) omitted; please press HELP
'
}


The request xml looks like below for the a test agent:


<?xml version="1.0"?>

<modelFields>
<Agent>
<Login_ID>7891</Login_ID>
<Name>OIM_Test_2</Name>
<TN>1</TN>
<COR>16</COR>
<Coverage_Path/>
<Security_Code>1111</Security_Code>
<AAS>n</AAS>
<AUDIX>n</AUDIX>
<LWC_Log_External_Calls>n</LWC_Log_External_Calls>
<AUDIX_Name_for_Messaging/>
<Login_ID_For_ISDN_Display>n</Login_ID_For_ISDN_Display>
<Auto_Answer>acd</Auto_Answer>
<MIA_Across_Skills>system</MIA_Across_Skills>
<ACW_Agent_Considered_Idle>system</ACW_Agent_Considered_Idle>
<Aux_Work_Reason_Code_Type>system</Aux_Work_Reason_Code_Type>
<Logout_Reason_Code_Type>system</Logout_Reason_Code_Type>
<Maximum_Time_In_ACW_Before_Logout>system</Maximum_Time_In_ACW_Before_Logout>
<Direct_Agent_Skill/>
<Call_Handling_Preference>skill-level</Call_Handling_Preference>
<Service_Objective>n</Service_Objective>
<Local_Call_Preference>n</Local_Call_Preference>
<Password>1111</Password>
<Password_Confirmation>1111</Password_Confirmation>
<SN position="1">11</SN>
<SN position="2">12</SN>
<SN position="3">13</SN>
<SN position="4">14</SN>
<SN position="5">15</SN>
<SN position="6">16</SN>
<SN position="7">102</SN>
<SL position="1">1</SL>
<SL position="2">2</SL>
<SL position="3">3</SL>
<SL position="4">4</SL>
<SL position="5">4</SL>
<SL position="6">2</SL>
<SL position="7">16</SL>
<Native_Name_1/>
<Native_Name_2/>
<Native_Name_3/>
<Native_Name_4/>
<Native_Name_5/>
<Native_Name_Scripts>00000000</Native_Name_Scripts>
</Agent>
</modelFields>


Please help
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
That means Communication Manager needs more information in the command. For example, start a SAT session on your CM and type "add agent", and you will see this error come up right above the command line. So you are missing the qualifier most likely in the SMS test application. Put 7891 in the "Qualifier" text box, and that should fix it.
SaifulIslam2
Joined: Nov 7, 2009
Messages: 3
Offline
Thanks a lot, it worked :)
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