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Author Message
17/09/2014 12:22:34
Subject: Obtaining CallID for searching in Avaya Contact Recorder
#1
DmitryDzhus
Joined: Aug 27, 2014
Messages: 31
Offline
In Avaya Contact Recorder there's a field named «callid» which is a long integer like 00001005181410206758 or 00001006111410209167, which are presumably unique for every call. Is it possible to obtain this number for an active call using DMCC XML API? Do I need to use get-call-linkage-data method here?
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18/09/2014 02:45:19
Subject: Obtaining CallID for searching in Avaya Contact Recorder
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
Those numbers look like UCIDs (Univershal Call IDs).

You may need to use snapshotDevice to get the callID for the call associated with the phone. Then use the callID with get-call-linkage-data to get the UCID.

I am not sure what happens if the phone is in more than one call.

Martin
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