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Author Message
03/10/2014 05:28:10
Subject: Call http url from script
#1
MassimilianoGargani2
Joined: Nov 14, 2013
Messages: 2
Offline
Hi,

is there any way to call a web service from script?

I have a simple call flow

Incoming call --> Prompt&Collect Customer ID --> call http://my.crm?custID=[collected digits] --> queue call to agent & with priority returned by web service.

Can I do that?

Thanks,
Max
PM
06/10/2014 06:52:09
Subject: Re:Call http url from script
#2
JohnMcLoughlin
Joined: Nov 3, 2010
Messages: 131
Offline
Hello,
Yes you can do this.
Please refer to Chapter 19 of the following doc:
https://downloads.avaya.com/css/P8/documents/100178598
Thank you
John
PM
08/10/2014 02:39:49
Subject: Re:Call http url from script
#3
MassimilianoGargani2
Joined: Nov 14, 2013
Messages: 2
Offline
Hi John,

thanks for your response. I already use that to query a database which returns me the agente and the priority.

Now my customer is moving to a CRM so I cannot query a DB but I have to call a WSDL. What is not clear to me is how I can "import" that custom WSDL into DIW.

It seems to me I can use only WSDL in the CCMS.

Thanks,
Max
PM
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