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Author Message
03/12/2014 09:09:44
Subject: Passing UUI to IC from EP OD external Call
#1
KeithBeaudoin
Joined: Aug 5, 2014
Messages: 23
Offline
Hi guys,

We are running EP 6, IC7 and OD 6.

We are using Shared UUI. In EP we have generate UCID: Yes
Operation Mode: Shared UUI
Transport UCID: YES

On internal Calls, passing the following to IC works and I get our helpdesk remedy screen pop

Session:uui = PD,00;FA,00010787547F2578
shareduui:id = FA
Ucid: 00001019271417618808
shareduui:value = 00010787547F2578

From here I remove the 00, add 04 as the protocol discriminator then add the hexed EDUID with C8 on the end. It looks like this sending out of OD to IC and the screen pop works great

PD,04;FA,00010787547F2578;C8,3534376632353762303030303030303030616233346134333233333330303032
UUI EDUID in hex

However, when it's calling from outside the network:

Session uui= blank
shared uu:id = blank
shareduui:value = Blank

Is there something we need to do to pass it a UUI from EP? It doesn't appear to be getting one.
It appears it needs something in the UUI to pass it a long but because OD isn't receiving anything clearly the screen pop isn't working.

PM
03/12/2014 10:46:18
Subject: Re:Passing UUI to IC from EP OD external Call
#2
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
The description is a little confusing as "it" is used in several places making the description not clear. "However, when it's calling from outside the network".

When you have EP generate UCID yes, if there is no UCID on the incoming call EP generates one.

Can you explain your setup more clearly. It seems you are transferring from OD to IC using CTI. That path would be the same regardless of the customer calling from an internal network versus an external network so I am not seeing why there is an issue.
PM
03/12/2014 12:27:19
Subject: Passing UUI to IC from EP OD external Call
#3
KeithBeaudoin
Joined: Aug 5, 2014
Messages: 23
Offline
"When you have EP generate UCID yes, if there is no UCID on the incoming call EP generates one."

"It seems you are transferring from OD to IC using CTI." Answer is yes

Question:
If there is no UCID and it generates one then passes the UCID in shared mode, shouldn't it then parse out the UCID and place values into the following variables in OD?

Session uui
shared uu:id
shareduui:value

I almost feel like there is a bug with EP passing the UCID in sharedmode. It just looks to be passing the UCID but not in shared mode where it would parse it out and place the values into the following variables

Session uui
shared uu:id
shareduui:value


The OD code is inserting the session:uui variable
00010787547F2578 into the following transfer string. However if it's blank, then it doesn't know the uui.

PD,04;FA,00010787547F2578;C8,3534376632353762303030303030303030616233346134333233333330303032

I hope that makes more sense
PM
03/12/2014 12:50:32
Subject: Re:Passing UUI to IC from EP OD external Call
#4
KeithBeaudoin
Joined: Aug 5, 2014
Messages: 23
Offline
Internal (working)
Calls Hit

Avaya Comm Manager -------> Session Manager ---> Experience Portal ----> OD Code ----> Session Manager ---> Avaya Comm Manager


not working

External,
Session Boarder Controller ---->Session manager----.> experience portal --- OD code ------> Session Manager ---> Avaya Comm Manager


PM
03/12/2014 12:52:04
Subject: Re:Passing UUI to IC from EP OD external Call
#5
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
I see now. Can you capture a trace.log and post it with both cases? One where it works and one where it does not.

PM
03/12/2014 14:13:47
Subject: Re:Passing UUI to IC from EP OD external Call
#6
KeithBeaudoin
Joined: Aug 5, 2014
Messages: 23
Offline 

Report of Var Working



03/12/2014 14:18:18:510   | |  |  | session:uui | PD,00;FA,00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:18:510   | |  |  | session:ucid | 00001019381417634295 | 00001019381417634295

03/12/2014 14:18:18:510   | |  |  | shareduui:id | FA | 00001019381417634295

03/12/2014 14:18:18:510   | |  |  | shareduui:value | 00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:18:525   | _TestNewFeatures:CalculateTime |  |  | session:uui | PD,00;FA,00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:27:058   | _TestNewFeatures:ContructRemedyURL |  |  | URL:Base |

03/12/2014 14:18:28:540   | _TestNewFeatures:AssignVariablestoICvar |  |  | 

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | IF - Assign UUSIP:StringUUI=PD,04;FA, |  | UUISIP:StringUUI | PD,04;FA, | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | If - take char 9-16 out  |  | UUISIP:StringUCID | 00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | If - Add String UCID to String UUI |  | UUISIP:StringUUI | PD,04;FA,00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | If - Add C8 to end of StringUUI |  | UUISIP:StringUUI | PD,04;FA,00010792547F61F7;C8, | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | After else |  | UUISIP:StringUUI | PD,04;FA,00010792547F61F7;C8, | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | VDUID before turned into hex |  | UUISIP:vdu | 547f61fa000000000ab34a9d23300002 | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | VDUID after turned into hex |  | UUISIP:vdu | 3534376636316661303030303030303030616233346139643233333030303032 | 00001019381417634295

03/12/2014 14:18:29:055   | UUIDCalculation:CalculateUUID | UUI that will be passed |  | UUISIP:StringUUI | PD,04;FA,00010792547F61F7;C8,3534376636316661303030303030303030616233346139643233333030303032 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:sessionid |  | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:sharedmode | shared | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:ucid | 00001019381417634295 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:uui | PD,00;FA,00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:ani | 6035700980 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:aai | PD,00;FA,00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | UUISIP:StringUUI | PD,04;FA,00010792547F61F7;C8,3534376636316661303030303030303030616233346139643233333030303032 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:uui | PD,00;FA,00010792547F61F7 | 00001019381417634295

03/12/2014 14:18:29:102   |  |  |  | session:ucid | 00001019381417634295 | 00001019381417634295



Trace



03/12/2014 14:18:16:716  INFO - SCESession bound to HttpSession 9504EE17D04731048A7B913C42BBF27D

03/12/2014 14:18:16:778  INFO - Browser Version 2.1.4, terminationURL enabled : true

03/12/2014 14:18:16:778 DEBUG - PlatformParams:getPlatformParams: __VPVarGlobalDate is 1414652775834

03/12/2014 14:18:16:778 DEBUG - PlatformParams:getPlatformParams:Timestamp is 10/30/14 3:06:15

03/12/2014 14:18:16:778 DEBUG - PlatformParams: get global parameters from VPMS...

03/12/2014 14:18:17:464 DEBUG - PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success

03/12/2014 14:18:17:464 DEBUG - PlatformParams: get parameter|value - __VPLicenseServerURL|server

03/12/2014 14:18:17:464  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : Start

03/12/2014 14:18:17:496  INFO - ** Pushed Stack Frame [/_TestNewFeatures]

03/12/2014 14:18:17:496 DEBUG - Creating variable [vdu] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUVariableFactory]

03/12/2014 14:18:17:511 DEBUG - Creating variable [vdu_cache] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUCacheVariableFactory]

03/12/2014 14:18:17:511 DEBUG - Creating variable [VDNS] from factory [com.avaya.vp.admin.variables.runtime.AdminVariableFactory]

03/12/2014 14:18:17:511  INFO - Storing :session___sessionid to complex: session:sessionid  as [vcpid-hmpp0002-2014337191716-15]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPappname]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPlogpassword]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPappvars]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPvpms]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPVarAppURL]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPloglevel]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPVarGlobalDate]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPmaxbackuplogfiles]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPlogname]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPVarAppDate]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPbreadcrumb]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPapploggingurl]

03/12/2014 14:18:17:511 DEBUG - Not able to save posted variable information [__VPapplog]

03/12/2014 14:18:17:511  INFO - runtime_platform : Experience Portal

03/12/2014 14:18:17:511  INFO - runtime_asr : Desktop Microsoft Speech SAPI

03/12/2014 14:18:17:527 DEBUG - Acquiring initial License

03/12/2014 14:18:17:527  INFO - Acquiring Avaya Platform runtime license

03/12/2014 14:18:17:574  INFO - Runtime :true

03/12/2014 14:18:17:574  INFO - IC :true

03/12/2014 14:18:17:574  INFO - CTI :true

03/12/2014 14:18:17:589 DEBUG - Grace Period timer cleared

03/12/2014 14:18:17:589 DEBUG - License refresh timer started

03/12/2014 14:18:17:589  INFO - MessageType is speech

03/12/2014 14:18:17:589 DEBUG - Initializer:applicationStarted:Initializing admin variables...

03/12/2014 14:18:17:589 DEBUG - Initializer:applicationStarted:__VPVarAppDate is 1416583975788

03/12/2014 14:18:17:589 DEBUG - Initializer:applicationStarted:Timestamp is 11/21/14 10:32:55

03/12/2014 14:18:17:589 DEBUG - Initializer:applicationStarted:Appname is EP Test New App Depoloyments

03/12/2014 14:18:17:605 DEBUG - AdminVarCache:init: Timestamp is different; Load parameters....

03/12/2014 14:18:17:605 DEBUG - AdminVarCache:init: Module? false

03/12/2014 14:18:17:605 DEBUG - AdminVarCache:init: load data from the Voice Portal/Experience Portal platform

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op1|7400210|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op2|7400211|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op3|7400212|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op4|7400213|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op5|7400214|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op6|7400215|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op7|7400216|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op8|7400217|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:Op9|7400218|String

03/12/2014 14:18:17:761 DEBUG - VPClientProxy get parameter|value|type - VDNS:OpPound|7400219|String

03/12/2014 14:18:17:761 DEBUG - app params: {VDNS:Op8=7400217, VDNS:Op9=7400218, VDNS:Op4=7400213, VDNS:Op5=7400214, VDNS:Op6=7400215, VDNS:Op7=7400216, VDNS:OpPound=7400219, VDNS:Op1=7400210, VDNS:Op2=7400211, VDNS:Op3=7400212}

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op8

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op9

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op4

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op5

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op6

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op7

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:OpPound

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op1

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op2

03/12/2014 14:18:17:761 DEBUG - load param: VDNS:Op3

03/12/2014 14:18:17:761 DEBUG - AdminVarCache:init: Finish loading.

03/12/2014 14:18:17:854  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:18:18:104  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : trackuui

03/12/2014 14:18:18:104  INFO - Storing :session___ani to complex: session:ani  as [6035700980]

03/12/2014 14:18:18:104  INFO - Storing :session___dnis to complex: session:dnis  as [6035700979]

03/12/2014 14:18:18:104  INFO - Storing :redirectinfo___uri to complex: redirectinfo:uri  as []

03/12/2014 14:18:18:104  INFO - Storing :session___vpcoveragereason to complex: session:vpcoveragereason  as []

03/12/2014 14:18:18:104  INFO - Storing :session___mediatype to complex: session:mediatype  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___videofarfmtp to complex: session:videofarfmtp  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___videoheight to complex: session:videoheight  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___aai to complex: session:aai  as [PD,00;FA,00010792547F61F7]

03/12/2014 14:18:18:104  INFO - Storing :session___uui to complex: session:uui  as [PD,00;FA,00010792547F61F7]

03/12/2014 14:18:18:104  INFO - Storing :session___videofps to complex: session:videofps  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___sharedmode to complex: session:sharedmode  as [shared]

03/12/2014 14:18:18:104  INFO - Storing :session___videoformat to complex: session:videoformat  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :_sipcallid to simple: _sipcallid  as [0c42ab22e90e411b125454df1300]

03/12/2014 14:18:18:104  INFO - Storing :session___videowidth to complex: session:videowidth  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___videocodec to complex: session:videocodec  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___protocolname to complex: session:protocolname  as [sip]

03/12/2014 14:18:18:104  INFO - Storing :session___videonearfmtp to complex: session:videonearfmtp  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___vpcoveragetype to complex: session:vpcoveragetype  as []

03/12/2014 14:18:18:104  INFO - Storing :session___channel to complex: session:channel  as []

03/12/2014 14:18:18:104  INFO - Storing :redirectinfo___reason to complex: redirectinfo:reason  as []

03/12/2014 14:18:18:104  INFO - Storing :session___vprdnis to complex: session:vprdnis  as []

03/12/2014 14:18:18:104  INFO - Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo  as []

03/12/2014 14:18:18:104  INFO - Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo  as []

03/12/2014 14:18:18:104  INFO - Storing :shareduui___value to complex: shareduui:value  as [00 |00010792547F61F7]

03/12/2014 14:18:18:104 DEBUG - Collection Mismatch, going bigger, New size is:2

03/12/2014 14:18:18:104  INFO - Storing :complex: shareduui:value[1]  as [00]

03/12/2014 14:18:18:104  INFO - Storing :complex: shareduui:value[2]  as [00010792547F61F7]

03/12/2014 14:18:18:104  INFO - Storing :session___videobitrate to complex: session:videobitrate  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___protocolversion to complex: session:protocolversion  as [2.0]

03/12/2014 14:18:18:104  INFO - Storing :session___videoenabled to complex: session:videoenabled  as [unknown]

03/12/2014 14:18:18:104  INFO - Storing :session___calltag to complex: session:calltag  as [vcpid-hmpp0002-0055PMCSMNPSM100-1-2014337191716]

03/12/2014 14:18:18:104  INFO - Storing :session___sessionlabel to complex: session:sessionlabel  as [00001019381417634295]

03/12/2014 14:18:18:104  INFO - Storing :session___ucid to complex: session:ucid  as [00001019381417634295]

03/12/2014 14:18:18:104  INFO - Storing :session___vpcalledextension to complex: session:vpcalledextension  as []

03/12/2014 14:18:18:104  INFO - Storing :shareduui___id to complex: shareduui:id  as [PD |FA]

03/12/2014 14:18:18:104  INFO - Storing :complex: shareduui:id[1]  as [PD]

03/12/2014 14:18:18:104  INFO - Storing :complex: shareduui:id[2]  as [FA]

03/12/2014 14:18:18:104  INFO - Setting session:sessionlabel to ucid->00001019381417634295

03/12/2014 14:18:18:104  INFO - Setting session:ucid to ucid->00001019381417634295

03/12/2014 14:18:18:104 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:18:104 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:18:120  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=1-706&timeout=8000&cmdType=NewCall&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:18:510  INFO - VRUSM response: responseType=newcall.response&VDUID=547f61fa000000000ab34a9d23300002&reqID=1-706

03/12/2014 14:18:18:525  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : CalculateTime

03/12/2014 14:18:18:525  INFO - Concatenating [time:hour] to [TimeOfCall:calccalltime]

03/12/2014 14:18:18:525  INFO - Concatenating [TimeOfCall:AddCol] to [TimeOfCall:calccalltime]

03/12/2014 14:18:18:525  INFO - Concatenating [time:minute] to [TimeOfCall:calccalltime]

03/12/2014 14:18:18:525  INFO - Concatenating [TimeOfCall:AddCol] to [TimeOfCall:calccalltime]

03/12/2014 14:18:18:525  INFO - Concatenating [time:second] to [TimeOfCall:calccalltime]

03/12/2014 14:18:18:525  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : nNumberPrompt

03/12/2014 14:18:18:588  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:18:23:798  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : StoreNNumber

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___interpretation to complex: nNumberPrompt:interpretation  as [0218804]

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___utterance to complex: nNumberPrompt:utterance  as [0218804]

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___nomatchcount to complex: nNumberPrompt:nomatchcount  as [0]

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___noinputcount to complex: nNumberPrompt:noinputcount  as [0]

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___confidence to complex: nNumberPrompt:confidence  as [1]

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___value to complex: nNumberPrompt:value  as [0218804]

03/12/2014 14:18:23:798  INFO - Storing :nNumberPrompt___inputmode to complex: nNumberPrompt:inputmode  as [dtmf]

03/12/2014 14:18:23:798  INFO - Assigning [nNumberPrompt:value] to [nNumber:StoreNNumber]

03/12/2014 14:18:23:798  INFO - Concatenating [nNumberPrompt:value] to [nNumber:NforNnumber]

03/12/2014 14:18:23:798  INFO - Assigning [nNumber:NforNnumber] to [nNumber:StoreNNumber]

03/12/2014 14:18:23:798  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : MainMenu

03/12/2014 14:18:23:860  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:18:25:795  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : AssignInputModeOp2

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___utterance to complex: MainMenu:utterance  as [2]

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___interpretation to complex: MainMenu:interpretation  as [2]

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___inputmode to complex: MainMenu:inputmode  as [dtmf]

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___confidence to complex: MainMenu:confidence  as [1]

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___value to complex: MainMenu:value  as [2]

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___noinputcount to complex: MainMenu:noinputcount  as [0]

03/12/2014 14:18:25:795  INFO - Storing :MainMenu___nomatchcount to complex: MainMenu:nomatchcount  as [0]

03/12/2014 14:18:25:795  INFO - Assigning [2] to [vdu:lm_promptschosen]

03/12/2014 14:18:25:795 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:25:795 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:25:810  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=2-788&timeout=8000&cmdType=SetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_promptschosen%22%7C%222%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:26:169  INFO - VRUSM response: responseType=setvdu.response&reqID=2-788

03/12/2014 14:18:26:169  INFO - Assigning [VDNS:Op2] to [vdu:lm_destinationvdn]

03/12/2014 14:18:26:169 DEBUG - Admin VariableField:getStringValue(): return string value for VDNS:Op2

03/12/2014 14:18:26:169 DEBUG - get param for app: EP Test New App Depoloyments

03/12/2014 14:18:26:169 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:26:169 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:26:169  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=3-899&timeout=8000&cmdType=SetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_destinationvdn%22%7C%227400211%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:26:684  INFO - VRUSM response: responseType=setvdu.response&reqID=3-899

03/12/2014 14:18:26:684  INFO - Assigning [vdu:lm_destinationvdn] to [VDNDest:Transfer]

03/12/2014 14:18:26:684 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:26:684 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:26:684  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=4-720&timeout=8000&cmdType=GetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_destinationvdn%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:27:058  INFO - VRUSM response: responseType=getvdu.response&reqID=4-720&field="lm_destinationvdn"|"7400211"

03/12/2014 14:18:27:058  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : ContructRemedyURL

03/12/2014 14:18:27:058  INFO - Concatenating [nNumber:StoreNNumber] to [URL:Base]

03/12/2014 14:18:27:058  INFO - Concatenating [URL_AssigneeGroup:HS_Support_Center] to [URL:Base]

03/12/2014 14:18:27:058  INFO - Concatenating [URL_Urgency:Medium] to [URL:Base]

03/12/2014 14:18:27:058  INFO - Concatenating [URL_Impact:Minor_Local] to [URL:Base]

03/12/2014 14:18:27:058  INFO - Concatenating [URL_Notes:Pass] to [URL:Base]

03/12/2014 14:18:27:058  INFO - Concatenating [URL:SubmitMode] to [URL:Base]

03/12/2014 14:18:27:074  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : AssignVariablestoICvar

03/12/2014 14:18:27:074  INFO - Assigning [TimeOfCall:calccalltime] to [vdu:lm_callstart]

03/12/2014 14:18:27:074 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:27:074 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:27:074  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=5-795&timeout=8000&cmdType=SetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_callstart%22%7C%2214%3A18%3A18%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:27:448  INFO - VRUSM response: responseType=setvdu.response&reqID=5-795

03/12/2014 14:18:27:448  INFO - Assigning [nNumber:StoreNNumber] to [vdu:lm_personalid]

03/12/2014 14:18:27:448 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:27:448 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:27:448  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=6-3&timeout=8000&cmdType=SetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_personalid%22%7C%22n0218804%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:27:948  INFO - VRUSM response: responseType=setvdu.response&reqID=6-3

03/12/2014 14:18:27:948  INFO - Assigning [URL:Base] to [vdu:lm_remedyurl]

03/12/2014 14:18:27:948 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:27:948 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:27:948  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=7-702&timeout=8000&cmdType=SetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_remedyurl%22%7C%22https%3A%2F%2Fremedy-test.lmig.com%2Farsys%2Fforms%2Fremedy-test-ar%2FHPD%3AHelp%2BDesk%2FBest%2BPractice%2BView%2F%3F%26F303530000%3Dn0218804%26F1000000217%3DHS-S%2526QO-USER%2520SUPPORT%2520CENTER%26F1000000162%3D3-Medium%26F1000000163%3D4-Minor%2FLocalized%26mode%3DSubmit%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:28:322  INFO - VRUSM response: responseType=setvdu.response&reqID=7-702

03/12/2014 14:18:28:322 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:28:322 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:28:338  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=8-930&timeout=8000&cmdType=GetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_remedyurl%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:28:540  INFO - VRUSM response: responseType=getvdu.response&reqID=8-930&field="lm_remedyurl"|"https://remedy-test.lmig.com/arsys/forms/remedy-test-ar/HPD:Help Desk/Best Practice View/?&F303530000=n0218804&F1000000217=HS-S&QO-USER SUPPORT CENTER&F1000000162=3-Medium&F1000000163=4-Minor/Localized&mode=Submit"

03/12/2014 14:18:28:540  INFO - Assigning [session:dnis] to [vdu:lm_callednumber]

03/12/2014 14:18:28:540 DEBUG - ICCommand.execute:  Talking to ICC using URL: server

03/12/2014 14:18:28:540 DEBUG - ICCommand.execute:  setting session cookie to 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures

03/12/2014 14:18:28:540  INFO - Sending to ICC:server:8080/icconnector/ICConnectorWebServer?reqid=9-844&timeout=8000&cmdType=SetVDU&vdu_id=547f61fa000000000ab34a9d23300002&fields=%22lm_callednumber%22%7C%226035700979%22&callid=0c42ab22e90e411b125454df1300&issip=1

03/12/2014 14:18:28:899  INFO - VRUSM response: responseType=setvdu.response&reqID=9-844

03/12/2014 14:18:28:899  INFO - Assigning [vdu:id] to [UUISIP:vdu]

03/12/2014 14:18:28:899  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : UUIDCalculation

03/12/2014 14:18:28:899 DEBUG - Module Local Call to : [UUIDCalculation/Start]

03/12/2014 14:18:28:899  INFO - ** Pushed Stack Frame [/UUIDCalculation]

03/12/2014 14:18:28:899 DEBUG - redirecting to [server/UUIDCalculation/Start?___DDSESSIONID=9504EE17D04731048A7B913C42BBF27D%3A%2F_TestNewFeatures]

03/12/2014 14:18:28:977  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : Start

03/12/2014 14:18:29:040  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : CalculateUUID

03/12/2014 14:18:29:040  INFO - Assiging length of [session:uui] to [LengthUUI]

03/12/2014 14:18:29:055  INFO - [condition1] Expression [LengthUUI] String Equal [25]

03/12/2014 14:18:29:055  INFO - Assigning [PD,04;FA,] to [UUISIP:StringUUI]

03/12/2014 14:18:29:055  INFO - Substring [session:uui] to [UUISIP:StringUCID] start [9] number of characters [16]

03/12/2014 14:18:29:055  INFO - Concatenating [UUISIP:StringUCID] to [UUISIP:StringUUI]

03/12/2014 14:18:29:055  INFO - Assigning [;C8,] to [UUISIP:end]

03/12/2014 14:18:29:055  INFO - Concatenating [UUISIP:end] to [UUISIP:StringUUI]

03/12/2014 14:18:29:055  INFO - StringToHexCharCodes [UUISIP:vdu] to [UUISIP:vdu] results in [3534376636316661303030303030303030616233346139643233333030303032]

03/12/2014 14:18:29:055  INFO - Concatenating [UUISIP:vdu] to [UUISIP:StringUUI]

03/12/2014 14:18:29:071  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : modulereturn

03/12/2014 14:18:29:071 DEBUG - redirecting to [server/_TestNewFeatures/untitledApplicationTracking1?___DDSESSIONID=9504EE17D04731048A7B913C42BBF27D%3A%2F_TestNewFeatures]

03/12/2014 14:18:29:102  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : untitledApplicationTracking1

03/12/2014 14:18:29:102  INFO - ** Popped Stack Frame [/UUIDCalculation]

03/12/2014 14:18:29:102  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : TransferToVDN

03/12/2014 14:18:29:149  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:18:29:242  INFO - Using SCESession 9504EE17D04731048A7B913C42BBF27D:/_TestNewFeatures servlet : EndApplication

03/12/2014 14:18:29:289  INFO - Removing session from AvayaSessionTermination Servlet

03/12/2014 14:18:29:289  INFO - Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>

<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">

</vxml>



03/12/2014 14:18:29:289  INFO - HTTP Session lost removing SCESession 9504EE17D04731048A7B913C42BBF27D

03/12/2014 14:18:29:289  INFO - SCESession Removed

03/12/2014 14:18:29:289 DEBUG - Removing 1 session stack frames.

03/12/2014 14:18:29:289  INFO - ** Popped Stack Frame [/_TestNewFeatures]







___________________________________________________________________

Not Working External Call 

___________________________________________________________________

 Report of Variable

 03/12/2014 14:23:01:182  INFO -  |   |  | session:uui |  | 10001000131417634519

03/12/2014 14:23:01:182  INFO -  |   |  | session:ucid | 10001000131417634519 | 10001000131417634519

03/12/2014 14:23:01:182  INFO -  |   |  | shareduui:id |  | 10001000131417634519

03/12/2014 14:23:01:182  INFO -  |   |  | shareduui:value |  | 10001000131417634519

03/12/2014 14:23:01:197  INFO -  | _TestNewFeatures:CalculateTime |  |  | session:uui |  | 10001000131417634519

03/12/2014 14:23:12:024  INFO -  | _TestNewFeatures:ContructRemedyURL |  |  | 

03/12/2014 14:23:13:724  INFO -  | _TestNewFeatures:AssignVariablestoICvar |  |  | 

03/12/2014 14:23:14:333  INFO -  | UUIDCalculation:CalculateUUID | Else - Track UUSIP:String UUI should be PD,04;C8, |  | UUISIP:StringUUI | PD,04;FA,10001000131417634519;C8, | 10001000131417634519

03/12/2014 14:23:14:333  INFO -  | UUIDCalculation:CalculateUUID | After else |  | UUISIP:StringUUI | PD,04;FA,10001000131417634519;C8, | 10001000131417634519

********************************************************************************************If i don't add the UCID above it's just blank but screen pop still doesn't work either way*********************



03/12/2014 14:23:14:333  INFO -  | UUIDCalculation:CalculateUUID | VDUID before turned into hex |  | UUISIP:vdu | 547f6315000000000ab34a9d23300002 | 10001000131417634519

03/12/2014 14:23:14:333  INFO -  | UUIDCalculation:CalculateUUID | VDUID after turned into hex |  | UUISIP:vdu | 3534376636333135303030303030303030616233346139643233333030303032 | 10001000131417634519

03/12/2014 14:23:14:333  INFO -  | UUIDCalculation:CalculateUUID | UUI that will be passed |  | UUISIP:StringUUI | PD,04;FA,10001000131417634519;C8,3534376636333135303030303030303030616233346139643233333030303032 | 10001000131417634519

03/12/2014 14:23:14:380  INFO -  | |  |  | session:sessionid | vcpid-hmpp0002-2014337192159-16 | 10001000131417634519

03/12/2014 14:23:14:380  INFO -  | |  |  | session:sharedmode | shared | 10001000131417634519

03/12/2014 14:23:14:380  INFO -  | |  |  | session:ucid | 10001000131417634519 | 10001000131417634519

03/12/2014 14:23:14:380  INFO -  | |  |  | session:uui |  | 10001000131417634519

03/12/2014 14:23:14:380  INFO -  | |  |  | session:ani | 6033401741 | 10001000131417634519

03/12/2014 14:23:14:395  INFO -  | |  |  | session:aai |  | 10001000131417634519

03/12/2014 14:23:14:395  INFO -  | |  |  | UUISIP:StringUUI | PD,04;FA,;C8,3534376636333135303030303030303030616233346139643233333030303032 | 10001000131417634519

03/12/2014 14:23:14:395  INFO -  | |  |  | session:uui |  | 10001000131417634519

03/12/2014 14:23:14:395  INFO -  | |  |  | session:ucid | 10001000131417634519 | 10001000131417634519





Trace



03/12/2014 14:22:59:731  INFO -  SCESession bound to HttpSession 8926B149E4BB404E2728AA3C46A2EF59

03/12/2014 14:22:59:762  INFO -  Browser Version 2.1.4, terminationURL enabled : true

03/12/2014 14:22:59:762 DEBUG -  PlatformParams:getPlatformParams: __VPVarGlobalDate is 1414652775834

03/12/2014 14:22:59:762 DEBUG -  PlatformParams:getPlatformParams:Timestamp is 10/30/14 3:06:15

03/12/2014 14:22:59:762 DEBUG -  PlatformParams: get global parameters from VPMS...

03/12/2014 14:23:00:371 DEBUG -  PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success

03/12/2014 14:23:00:371 DEBUG -  PlatformParams: get parameter|value - __VPLicenseServerURL|https://10.179.74.82:52233/WebLM/LicenseServer

03/12/2014 14:23:00:371  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : Start

03/12/2014 14:23:00:402  INFO -  ** Pushed Stack Frame [/_TestNewFeatures]

03/12/2014 14:23:00:402 DEBUG -  Creating variable [vdu] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUVariableFactory]

03/12/2014 14:23:00:417 DEBUG -  Creating variable [vdu_cache] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUCacheVariableFactory]

03/12/2014 14:23:00:417 DEBUG -  Creating variable [VDNS] from factory [com.avaya.vp.admin.variables.runtime.AdminVariableFactory]

03/12/2014 14:23:00:417  INFO -  Storing :session___sessionid to complex: session:sessionid  as [vcpid-hmpp0002-2014337192159-16]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPappname]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPlogpassword]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPappvars]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPvpms]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPVarAppURL]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPloglevel]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPVarGlobalDate]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPmaxbackuplogfiles]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPlogname]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPVarAppDate]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPbreadcrumb]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPapploggingurl]

03/12/2014 14:23:00:417 DEBUG -  Not able to save posted variable information [__VPapplog]

03/12/2014 14:23:00:417  INFO -  runtime_platform : Experience Portal

03/12/2014 14:23:00:417  INFO -  runtime_asr : Desktop Microsoft Speech SAPI

03/12/2014 14:23:00:417 DEBUG -  Acquiring initial License

03/12/2014 14:23:00:433  INFO -  Acquiring Avaya Platform runtime license

03/12/2014 14:23:00:464  INFO -  Runtime :true

03/12/2014 14:23:00:464  INFO -  IC :true

03/12/2014 14:23:00:464  INFO -  CTI :true

03/12/2014 14:23:00:464 DEBUG -  Grace Period timer cleared

03/12/2014 14:23:00:464 DEBUG -  License refresh timer started

03/12/2014 14:23:00:480  INFO -  MessageType is speech

03/12/2014 14:23:00:480 DEBUG -  Initializer:applicationStarted:Initializing admin variables...

03/12/2014 14:23:00:480 DEBUG -  Initializer:applicationStarted:__VPVarAppDate is 1416583975788

03/12/2014 14:23:00:480 DEBUG -  Initializer:applicationStarted:Timestamp is 11/21/14 10:32:55

03/12/2014 14:23:00:480 DEBUG -  Initializer:applicationStarted:Appname is EP Test New App Depoloyments

03/12/2014 14:23:00:480 DEBUG -  AdminVarCache:init: Timestamp is different; Load parameters....

03/12/2014 14:23:00:480 DEBUG -  AdminVarCache:init: Module? false

03/12/2014 14:23:00:480 DEBUG -  AdminVarCache:init: load data from the Voice Portal/Experience Portal platform

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op1|7400210|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op2|7400211|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op3|7400212|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op4|7400213|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op5|7400214|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op6|7400215|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op7|7400216|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op8|7400217|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:Op9|7400218|String

03/12/2014 14:23:00:589 DEBUG -  VPClientProxy get parameter|value|type - VDNS:OpPound|7400219|String

03/12/2014 14:23:00:589 DEBUG -  app params: {VDNS:Op8=7400217, VDNS:Op9=7400218, VDNS:Op4=7400213, VDNS:Op5=7400214, VDNS:Op6=7400215, VDNS:Op7=7400216, VDNS:OpPound=7400219, VDNS:Op1=7400210, VDNS:Op2=7400211, VDNS:Op3=7400212}

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op8

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op9

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op4

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op5

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op6

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op7

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:OpPound

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op1

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op2

03/12/2014 14:23:00:589 DEBUG -  load param: VDNS:Op3

03/12/2014 14:23:00:589 DEBUG -  AdminVarCache:init: Finish loading.

03/12/2014 14:23:00:698  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:23:00:776  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : trackuui

03/12/2014 14:23:00:776  INFO -  Storing :session___ani to complex: session:ani  as [6033401741]

03/12/2014 14:23:00:776  INFO -  Storing :session___dnis to complex: session:dnis  as [4258970964]

03/12/2014 14:23:00:776  INFO -  Storing :redirectinfo___uri to complex: redirectinfo:uri  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___vpcoveragereason to complex: session:vpcoveragereason  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___mediatype to complex: session:mediatype  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___videofarfmtp to complex: session:videofarfmtp  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___videoheight to complex: session:videoheight  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___aai to complex: session:aai  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___uui to complex: session:uui  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___videofps to complex: session:videofps  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___sharedmode to complex: session:sharedmode  as [shared]

03/12/2014 14:23:00:776  INFO -  Storing :session___videoformat to complex: session:videoformat  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :_sipcallid to simple: _sipcallid  as [11000485852754394@12.114.58.44]

03/12/2014 14:23:00:776  INFO -  Storing :session___videowidth to complex: session:videowidth  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___videocodec to complex: session:videocodec  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___protocolname to complex: session:protocolname  as [sip]

03/12/2014 14:23:00:776  INFO -  Storing :session___videonearfmtp to complex: session:videonearfmtp  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___vpcoveragetype to complex: session:vpcoveragetype  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___channel to complex: session:channel  as []

03/12/2014 14:23:00:776  INFO -  Storing :redirectinfo___reason to complex: redirectinfo:reason  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___vprdnis to complex: session:vprdnis  as []

03/12/2014 14:23:00:776  INFO -  Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo  as []

03/12/2014 14:23:00:776  INFO -  Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo  as []

03/12/2014 14:23:00:776  INFO -  Storing :shareduui___value to complex: shareduui:value  as []

03/12/2014 14:23:00:776  INFO -  Storing :session___videobitrate to complex: session:videobitrate  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___protocolversion to complex: session:protocolversion  as [2.0]

03/12/2014 14:23:00:776  INFO -  Storing :session___videoenabled to complex: session:videoenabled  as [unknown]

03/12/2014 14:23:00:776  INFO -  Storing :session___calltag to complex: session:calltag  as [vcpid-hmpp0002-0055PMCSMNPSM100-1-2014337192159]

03/12/2014 14:23:00:776  INFO -  Storing :session___sessionlabel to complex: session:sessionlabel  as [10001000131417634519]

03/12/2014 14:23:00:776  INFO -  Storing :session___ucid to complex: session:ucid  as [10001000131417634519]

03/12/2014 14:23:00:776  INFO -  Storing :session___vpcalledextension to complex: session:vpcalledextension  as []

03/12/2014 14:23:00:776  INFO -  Storing :shareduui___id to complex: shareduui:id  as []

03/12/2014 14:23:00:776 DEBUG -  ICCommand.execute:  Talking to ICC using URL: Server

03/12/2014 14:23:00:792 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:00:792  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=1-16&timeout=8000&cmdType=NewCall&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:01:182  INFO -  VRUSM response: responseType=newcall.response&VDUID=547f6315000000000ab34a9d23300002&reqID=1-16

03/12/2014 14:23:01:197  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : CalculateTime

03/12/2014 14:23:01:197  INFO -  Concatenating [time:hour] to [TimeOfCall:calccalltime]

03/12/2014 14:23:01:197  INFO -  Concatenating [TimeOfCall:AddCol] to [TimeOfCall:calccalltime]

03/12/2014 14:23:01:197  INFO -  Concatenating [time:minute] to [TimeOfCall:calccalltime]

03/12/2014 14:23:01:197  INFO -  Concatenating [TimeOfCall:AddCol] to [TimeOfCall:calccalltime]

03/12/2014 14:23:01:197  INFO -  Concatenating [time:second] to [TimeOfCall:calccalltime]

03/12/2014 14:23:01:197  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : nNumberPrompt

03/12/2014 14:23:01:260  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:23:07:952  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : StoreNNumber

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___interpretation to complex: nNumberPrompt:interpretation  as [0218804]

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___utterance to complex: nNumberPrompt:utterance  as [0218804]

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___nomatchcount to complex: nNumberPrompt:nomatchcount  as [0]

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___noinputcount to complex: nNumberPrompt:noinputcount  as [0]

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___confidence to complex: nNumberPrompt:confidence  as [1]

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___value to complex: nNumberPrompt:value  as [0218804]

03/12/2014 14:23:07:952  INFO -  Storing :nNumberPrompt___inputmode to complex: nNumberPrompt:inputmode  as [dtmf]

03/12/2014 14:23:07:952  INFO -  Assigning [nNumberPrompt:value] to [nNumber:StoreNNumber]

03/12/2014 14:23:07:952  INFO -  Concatenating [nNumberPrompt:value] to [nNumber:NforNnumber]

03/12/2014 14:23:07:952  INFO -  Assigning [nNumber:NforNnumber] to [nNumber:StoreNNumber]

03/12/2014 14:23:07:952  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : MainMenu

03/12/2014 14:23:07:999  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:23:10:823  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : AssignInputModeOp2

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___utterance to complex: MainMenu:utterance  as [2]

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___interpretation to complex: MainMenu:interpretation  as [2]

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___inputmode to complex: MainMenu:inputmode  as [dtmf]

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___confidence to complex: MainMenu:confidence  as [1]

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___value to complex: MainMenu:value  as [2]

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___noinputcount to complex: MainMenu:noinputcount  as [0]

03/12/2014 14:23:10:838  INFO -  Storing :MainMenu___nomatchcount to complex: MainMenu:nomatchcount  as [0]

03/12/2014 14:23:10:838  INFO -  Assigning [2] to [vdu:lm_promptschosen]

03/12/2014 14:23:10:838 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:10:838 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:10:838  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=2-327&timeout=8000&cmdType=SetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_promptschosen%22%7C%222%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:11:119  INFO -  VRUSM response: responseType=setvdu.response&reqID=2-327

03/12/2014 14:23:11:119  INFO -  Assigning [VDNS:Op2] to [vdu:lm_destinationvdn]

03/12/2014 14:23:11:119 DEBUG -  Admin VariableField:getStringValue(): return string value for VDNS:Op2

03/12/2014 14:23:11:119 DEBUG -  get param for app: EP Test New App Depoloyments

03/12/2014 14:23:11:119 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:11:119 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:11:119  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=3-474&timeout=8000&cmdType=SetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_destinationvdn%22%7C%227400211%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:11:634  INFO -  VRUSM response: responseType=setvdu.response&reqID=3-474

03/12/2014 14:23:11:634  INFO -  Assigning [vdu:lm_destinationvdn] to [VDNDest:Transfer]

03/12/2014 14:23:11:634 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:11:634 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:11:634  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=4-111&timeout=8000&cmdType=GetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_destinationvdn%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:12:024  INFO -  VRUSM response: responseType=getvdu.response&reqID=4-111&field="lm_destinationvdn"|"7400211"

03/12/2014 14:23:12:024  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : ContructRemedyURL

03/12/2014 14:23:12:024  INFO -  Concatenating [nNumber:StoreNNumber] to [URL:Base]

03/12/2014 14:23:12:024  INFO -  Concatenating [URL_AssigneeGroup:HS_Support_Center] to [URL:Base]

03/12/2014 14:23:12:024  INFO -  Concatenating [URL_Urgency:Medium] to [URL:Base]

03/12/2014 14:23:12:024  INFO -  Concatenating [URL_Impact:Minor_Local] to [URL:Base]

03/12/2014 14:23:12:024  INFO -  Concatenating [URL_Notes:Pass] to [URL:Base]

03/12/2014 14:23:12:024  INFO -  Concatenating [URL:SubmitMode] to [URL:Base]

03/12/2014 14:23:12:024  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : AssignVariablestoICvar

03/12/2014 14:23:12:024  INFO -  Assigning [TimeOfCall:calccalltime] to [vdu:lm_callstart]

03/12/2014 14:23:12:024 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:12:024 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:12:039  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=5-651&timeout=8000&cmdType=SetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_callstart%22%7C%2214%3A23%3A01%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:12:445  INFO -  VRUSM response: responseType=setvdu.response&reqID=5-651

03/12/2014 14:23:12:445  INFO -  Assigning [nNumber:StoreNNumber] to [vdu:lm_personalid]

03/12/2014 14:23:12:445 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:12:445 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:12:445  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=6-879&timeout=8000&cmdType=SetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_personalid%22%7C%22n0218804%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:12:960  INFO -  VRUSM response: responseType=setvdu.response&reqID=6-879

03/12/2014 14:23:12:960  INFO -  Assigning [URL:Base] to [vdu:lm_remedyurl]

03/12/2014 14:23:12:960 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:12:960 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:12:960  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=7-248&timeout=8000&cmdType=SetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_remedyurl%22%7C%22https%3A%2F%2Fremedy-test.lmig.com%2Farsys%2Fforms%2Fremedy-test-ar%2FHPD%3AHelp%2BDesk%2FBest%2BPractice%2BView%2F%3F%26F303530000%3Dn0218804%26F1000000217%3DHS-S%2526QO-USER%2520SUPPORT%2520CENTER%26F1000000162%3D3-Medium%26F1000000163%3D4-Minor%2FLocalized%26mode%3DSubmit%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:13:350  INFO -  VRUSM response: responseType=setvdu.response&reqID=7-248

03/12/2014 14:23:13:350 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:13:350 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:13:350  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=8-225&timeout=8000&cmdType=GetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_remedyurl%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:13:724  INFO -  VRUSM response: responseType=getvdu.response&reqID=8-225&field="lm_remedyurl"|"https://remedy-test.lmig.com/arsys/forms/remedy-test-ar/HPD:Help Desk/Best Practice View/?&F303530000=n0218804&F1000000217=HS-S&QO-USER SUPPORT CENTER&F1000000162=3-Medium&F1000000163=4-Minor/Localized&mode=Submit"

03/12/2014 14:23:13:724  INFO -  Assigning [session:dnis] to [vdu:lm_callednumber]

03/12/2014 14:23:13:724 DEBUG -  ICCommand.execute:  Talking to ICC using URL:server/icconnector/RequestID

03/12/2014 14:23:13:724 DEBUG -  ICCommand.execute:  setting session cookie to 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures

03/12/2014 14:23:13:724  INFO -  Sending to ICC:server/icconnector/ICConnectorWebServer?reqid=9-817&timeout=8000&cmdType=SetVDU&vdu_id=547f6315000000000ab34a9d23300002&fields=%22lm_callednumber%22%7C%224258970964%22&callid=11000485852754394%4012.114.58.44&issip=1

03/12/2014 14:23:14:224  INFO -  VRUSM response: responseType=setvdu.response&reqID=9-817

03/12/2014 14:23:14:224  INFO -  Assigning [vdu:id] to [UUISIP:vdu]

03/12/2014 14:23:14:224  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : UUIDCalculation

03/12/2014 14:23:14:224 DEBUG -  Module Local Call to : [UUIDCalculation/Start]

03/12/2014 14:23:14:224  INFO -  ** Pushed Stack Frame [/UUIDCalculation]

03/12/2014 14:23:14:224 DEBUG -  redirecting to [server/UUIDCalculation/Start?___DDSESSIONID=8926B149E4BB404E2728AA3C46A2EF59%3A%2F_TestNewFeatures]

03/12/2014 14:23:14:286  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : Start

03/12/2014 14:23:14:317  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : CalculateUUID

03/12/2014 14:23:14:333  INFO -  Assiging length of [session:uui] to [LengthUUI]

03/12/2014 14:23:14:333  INFO -  [condition1] Expression [LengthUUI] String Equal [25]

03/12/2014 14:23:14:333 DEBUG -  session id:vcpid-hmpp0002-2014337192159-16 | UUIDCalculation:CalculateUUID | UUSIP: String UUI = PD,04;C8

03/12/2014 14:23:14:333  INFO -  Assigning [PD,04;FA,] to [UUISIP:StringUUI]

03/12/2014 14:23:14:333  INFO -  Concatenating [session:ucid] to [UUISIP:StringUUI]

03/12/2014 14:23:14:333  INFO -  Concatenating [;C8,] to [UUISIP:StringUUI]

03/12/2014 14:23:14:333  INFO -  StringToHexCharCodes [UUISIP:vdu] to [UUISIP:vdu] results in [3534376636333135303030303030303030616233346139643233333030303032]

03/12/2014 14:23:14:333  INFO -  Concatenating [UUISIP:vdu] to [UUISIP:StringUUI]

03/12/2014 14:23:14:333  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : modulereturn

03/12/2014 14:23:14:333 DEBUG -  redirecting to [server/_TestNewFeatures/untitledApplicationTracking1?___DDSESSIONID=8926B149E4BB404E2728AA3C46A2EF59%3A%2F_TestNewFeatures]

03/12/2014 14:23:14:380  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : untitledApplicationTracking1

03/12/2014 14:23:14:380  INFO -  ** Popped Stack Frame [/UUIDCalculation]

03/12/2014 14:23:14:395  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : TransferToVDN

03/12/2014 14:23:14:442  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : AppRoot

03/12/2014 14:23:14:598  INFO -  Using SCESession 8926B149E4BB404E2728AA3C46A2EF59:/_TestNewFeatures servlet : EndApplication

03/12/2014 14:23:14:645  INFO -  Removing session from AvayaSessionTermination Servlet

03/12/2014 14:23:14:645  INFO -  Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>

<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">

</vxml>



03/12/2014 14:23:14:645  INFO -  HTTP Session lost removing SCESession 8926B149E4BB404E2728AA3C46A2EF59

03/12/2014 14:23:14:645  INFO -  SCESession Removed

03/12/2014 14:23:14:645 DEBUG -  Removing 1 session stack frames.

03/12/2014 14:23:14:645  INFO -  ** Popped Stack Frame [/_TestNewFeatures]
PM
03/12/2014 15:03:10
Subject: Re:Passing UUI to IC from EP OD external Call
#7
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
To start, your ASR is set to desktop mode. You probably want to change that.

In the not working case the Voice browser is not getting any shared UUI/AAI: 


358	03/12/2014 14:23:00:776  INFO -  Storing :session___aai to complex: session:aai  as []

359	03/12/2014 14:23:00:776  INFO -  Storing :session___uui to complex: session:uui  as []


Whether or not there is incoming UUI, When transferring using CTI you can specify what ever UUI you want. If the Issue is that you need the incoming UUI then, I think it is a Session boarder controller / session manager issue then or EP,
as it works with CM.


PM
03/12/2014 15:04:08
Subject: Re:Passing UUI to IC from EP OD external Call
#8
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
You will need to contact EP support in regards to why the UUI is not coming through.
PM
04/12/2014 08:11:39
Subject: Re:Passing UUI to IC from EP OD external Call
#9
KeithBeaudoin
Joined: Aug 5, 2014
Messages: 23
Offline
Looking at the TSAPI trace for the UUI, on the working one, when passed to IC it looks IC is getting the VDU: ID
App server logs: vdu:id | 54806942000000000ab34a9d23300002 |

TSAPI trace UUI: 54806942000000000ab34a9d23300002


On the non working external call

App Server Logs: vdu:id | 54806942000000000ab34a9d23300002 |


TSAPI trace UUI: E 54806942000000000ab34a9d23300002

I don't know where it's getting the E from.
PM
04/12/2014 09:01:37
Subject: Re:Passing UUI to IC from EP OD external Call
#10
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
There's 2 issues that are being interchanged in this thread and causing confusion.

1) There's the incoming UUI that is passed to the application from EP. On an out of network call, that UUI appears to not get passed to the application and is blank. That would be an issue at the CM or SIP Session Manager level and you would have to take that to EP support to get their assistance. They can analyze it and either recommend CM support or resolve it there.

2) You also discuss the UUI incoming to IC after the app has executed and transferred the call. If no UUI is present in 1) then I don't see how 2) would succeed.

In the out of network scenario, it would be helpful to know what EP is passing to the application. Is there a UUI that it is not populating or does EP have no UUI at all?

PM
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