Hi Team,

Not sure if this question belongs to this forum, As I thought its the more suitable one and hence posting here.

Is it possible to collect the call context data sent by 3rd party (hosted solution by other vendor) network IVR and we need to provide screen pop with that call context data?

If possible, IS there any settings we need to do to get that data (assuming we go with One-X for agent desktop)

Currently we have CM, SBC, SM, SysM and AES that are running in our contact center and we need to integrate this with 3rd Party (hosted Network IVR solution by different vendor) network IVR which runs on SIP

Regards
Prasad

Sorry, this is not the right forum for your question. You are better off contacting Avaya Support.