2015-07-11 00:53:38,269 [18460110@qtp-27645654-41] INFO  com.nortel.soa.oi.cct.AddressServiceImpl - getTerminals(SsoToken ssoToken, Address address) : Input param (0) = [SsoToken :

	token = 0c359ad1-f3cd-414e-a106-35fa16a60b0f

] Input param (1) = [Address:

	Name = 72578

	Address type = AGENT

	Status = null

	Provider name = Passive

] 

2015-07-11 00:53:38,276 [18460110@qtp-27645654-41] ERROR cmf.core.util.SpaceUtil - fetchLock, Unable to take semaphore, no parent entry present.

	Thread name        = 18460110@qtp-27645654-41

	parentId         = ace8b169-6519-4090-b37e-df6582dd2725

	lockSought         = ace8b169-6519-4090-b37e-df6582dd2725

	ProviderName       = OpenInterfaces

SessionNotCreatedException: 

javax.xml.ws.soap.SOAPFaultException: Object no longer exists:

Failed to obtain lock for UUID, parent entry not found = ace8b169-6519-4090-b37e-df6582dd2725

MichaelLukoschek wrote:Hi bba,

I found this old topic searching for a solution for our problem, which sounds pretty much the same like the problem you described.
Did you find any solution, which you would be willing to share...? I've sent the same message to the person who originally posted the problem.

We have developped a CTI client application providing some features for AACC agents.
The application already ran in production for a few weeks, until we suddenly got problems, starting with a "Master license not present" problem, then a "user not in space" problem and then semaphore timeouts. We rebooted all AACC components with no improvement other than the first 2 error messages not occurring anymore - but still get the semaphore timeouts. An isolated restart of the CCT Tomcat instance doesn't help as well - and our log files look pretty much the same like the ones posted in the original post.

We are pretty sure this is an internal problem of the CCT SOAP-Services, because in some cases the application still works, in other cases it doesn't. And we do as well have problems with the CCT OI Reference Client - and calling the according methods via SOAP UI.

We recognized, that we are always able to log a user in to CCT, receiving a session token - but we are e.g. getting no result for agent IDs assigned to the user, resulting in the inability to find out the terminal the user/agent is logged on to.

If you have any idea that might help, we would highly appreciate it!

Thank you very much,
Michael Lukoschek