I am getting below error when running Sample Code - ACD sample

Provider created successfully.

Waiting for the provider to initialize...
ACDAddresses for this provider: <none>

Provider is in service.

Addressdoesn't implement ACDAddress


Please guide why I am not getting ACDAddresses here.....


Regards,
Vipul

Have you configured the security database (SDB)? For this method the CTI user has to have access to the devices in the SDB. Please review the Security Database chapter in the Application Enablement Services Administration and Maintenance guide.

I am also facing same problem. Please help me if you are able to solve this issue.
SDB is enabled for TSAPI and I have given unrestricted access to my CTI user

getACDAddresses() will only return values if all of the following is true:

1. SDB is enabled for TSAPI
2. Your CTI user has RESTRICTED access
3. The SDB is correctly configured to allow your CTI user access to one or more ACD Address

Configuring the SDB is described in the document that Craig referred to in a previous post.

There are also several threads in Devconnect forums that cover this topic. You can find them by searching for "getACDAddresses" on the forums.

Martin