We were testing an app that plays customer info back and it works fine untill it hits 30 mins. So if you are in the IVR for 30 mins we get below error. Does anyone know what would cause this, I got the errors from Log viewer


HTTP Error for url = http://XXXXXX/CC_CCTx_Overview/Increment?___DDSESSIONID=7199C61FCF31D18BD14F02FDC6B1DB3D%3A%2FFNBO_CC_Router, Method = POST, HttpStatus = 500, HTTPStatusDescription = Internal server error

error.badfetch.http.500 URI: Increment?___DDSESSIONID=7199C61FCF31D18BD14F02FDC6B1DB3D%3A%2FCC_Router

Unable to load VoiceXML DTD. XML parsing error from DOM. System Id: http://XXXXXX/CC_Router/AvayaSessionTerminationServlet?___DDSESSIONID=7199C61FCF31D18BD14F02FDC6B1DB3D%3A%2FCC_Router, in Line 1, at Column 1, Exception Message: Invalid document structure, File Content:

Application errors occurred for application CC_Router, Session ID IVRQA-2015273144209-14, [vxml: PAVB_00191, vxml: PAVB_03064, vxml: PAVB_03001]

FileName=SessionMgr.cpp LineNumber=1853

Can you post the app log? When you say you are in the IVR for 30 mins, does the call last that long? 30 minutes is an interesting time because by default 30 mins is the time Tomcat will kill any sessions that are deemed lost. Is it possible your session is terminating?