Hi,
in AACC Orchestration designer when trying to access EXPECTED WAIT TIME,it is giving a return value of zero,can you please explain,if some configuration need to be done for making it return a correct value.

Are you using texted based scripting or flow based? In either instance you need to specify a skillset for it to look at before it can return a value. In text based scripting it would be:

ASSIGN EXPECTED WAIT TIME sales_sk TO exp_wait_cv

Where sales_sk is the skillset to look at and exp_wait_cv is the call variable created in AACC to store the expected wait time returned.

Also, if you have all that already sorted out the system will return 0 if there are no calls currently in the queue. There has to be calls currently waiting for there to be an expected wait.

Hopefully some of this helps a little.