Hi,

I'm getting this error message from the Web Chat Server.
Does this address http://webservices.ci.ccmm.applications.nortel.com makes sense??
I'm not reaching the AAAD with the chat request.

2015-12-09 12:05:24.511 +00:00 Nortel CIWebServices 22 0 Debug None Start of UpdateAliveTimeAndUpdateIsTyping WebMethod : Source : 10.40.210.25
2015-12-09 12:05:24.511 +00:00 Nortel CIWebServices 22 0 Debug None UpdateAliveTimeAndUpdateIsTyping WebMethod
contactID : 3446
2015-12-09 12:05:24.511 +00:00 Nortel CIWebServices 22 0 Debug None UpdateAliveTimeAndUpdateIsTyping WebMethod
isTyping : False
2015-12-09 12:05:24.519 +00:00 Nortel CIWebServices 22 0 Debug None Start of ExceptionHandler.HandleException() v1
2015-12-09 12:05:24.519 +00:00 Nortel CIWebServices 22 0 Debug None HandleException GetErrorCode : 8756
2015-12-09 12:05:24.519 +00:00 Nortel CIWebServices 22 0 Debug None HandleException GetErrorDescription : No agents have joined the session for contact ID: 3446
2015-12-09 12:05:24.519 +00:00 Nortel CIWebServices 22 2831 Major None http://10.40.210.200/ccmmwebservices/CIWebCommsWs.asmx : Contact ID not recognised: possibly waiting on an agent to accept contact (errorcode: 2831; Cache: 8756).
2015-12-09 12:05:24.519 +00:00 Nortel CIWebServices 22 0 Debug None Start of ExceptionHandler.RaiseException()
2015-12-09 12:05:24.519 +00:00 Nortel CIWebServices 22 2802 Major None http://10.40.210.200/ccmmwebservices/CIWebCommsWs.asmx : A Soap Exception Occurred - Details : <Error xmlns="http://webservices.ci.ccmm.applications.nortel.com"><ErrorNumber>2831</ErrorNumber><ErrorMessage>Contact ID not recognised: possibly waiting on an agent to accept contact (errorcode: 2831; Cache: 8756).</ErrorMessage><ErrorSource>UpdateAliveTimeAndUpdateIsTyping</ErrorSource></Error>
2015-12-09 12:05:24.526 +00:00 Nortel CIWebServices 18 0 Debug None Start of GetServerTime WebMethod : Source : 10.40.210.25
2015-12-09 12:05:24.526 +00:00 Nortel CIWebServices 18 0 Debug None DateTime.Now is : 12/9/2015 12:05:24 PM
2015-12-09 12:05:24.526 +00:00 Nortel CIWebServices 18 0 Debug None CIDateTime : FromDateTime : dt is : 12/9/2015 12:05:24 PM
2015-12-09 12:05:24.526 +00:00 Nortel CIWebServices 18 0 Debug None CIDateTime : ToDateTimeNoOffsetNoDST : dt is : 12/9/2015 12:05:24 PM
2015-12-09 12:05:24.527 +00:00 Nortel CIWebServices 18 0 Debug None CIDateTime : ToDateTime : dt is : 12/9/2015 12:05:24 PM
2015-12-09 12:05:24.527 +00:00 Nortel CIWebServices 18 0 Debug None End of GetServerTime WebMethod
Returned : CIDateTime Object: in milliseconds: 1449662724526; UTC: 12/9/2015 12:05:24 PM; Local Time Equivalent: Wed 09/12/15 12:05:24 +00:00
2015-12-09 12:05:24.573 +00:00 Nortel CIWebServices 19 0 Debug None Start of GetContactOnHoldMessages WebMethod : Source : 10.40.210.25
2015-12-09 12:05:24.582 +00:00 Nortel CIWebServices 19 0 Debug None End of GetContactOnHoldMessages WebMethod
Returned : CIMultipleOnHoldMessages Object :
-------------------------------
listOfChatMessages[] : null
-------------------------------