Team,
We are using AES 6.x version and recently monitor start for call events is failing with outstandingReqLimitExceeded for only couple of stations in the ACD.

<?xml version="1.0" encoding="UTF-8"?>
<CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<subscribedResourceAvailability>outstandingReqLimitExceeded</subscribedResourceAvailability>
</CSTAErrorCode>

We have 3 AES servers and in all these we are facing the same error. This is happening only to two stations in the ACD. For other stations its working fine.

This is causing production outage. Please guide us ASAP.

Thanks
Prabhuram.

Normally that error is used when there is an ongoing CTI request being processed when your CTI request arrives.

You should be able to learn more by examining the DMCC traces on the AE Services. There is information on this in the Product FAQ "How can I monitor the XML being sent and received by the AE Services Server (debug, log, trace)?". It's in the FAQ: AE Services Device, Media, and Call Control (DMCC) -> Other section.

As the problem is occuring on a production site, you should probably get your customer to open a support request with Avaya Global Services. They have the expertise to look into these kinds of problems.

Martin