Hi all,

This is my first post here :)


I would like to know if there is way to prompt the position in queue from multiple queues.

I will explain:

there are few agents that assigned to few skills.

if there are 2 calls in skill #1
and 3 calls in skill #2

i want the customer will hear "you position in queue is 6"

the Position in queue is looped every 2 minutes and i don't want to make situation that the customer can hear "your position in queue is 5" and for the next time will hear "your position in queue is 7"

** assuming all the skills are with the same priorities


Please advise

thanks,
Omer.