This is in relation to the Multimedia Administration tool that is launched from the Contact Center Manager log in.

Within the Multimedia Administration element on the General Administration section there is a configurable element labelled 'Office Hours'. It appears you can configure operational hours which should only deliver multimedia contacts (configured) during the operational/open hours, but agents can still search for these on their desktop client and pull them if needed Anything outside of these times would simply not be presented as a contact to an Available Agent.

I have tried to configure this and found that contacts were still presenting to Agents when outside of the configured office hours. I'm not sure if this has been configured correctly as I have been unable to find any documentation to support/explain how to set this up.

Has anyone else experienced this or set this up, perhaps there is some documentation about this if anyone could help me?

Thanks

Hello,
This office hours template needs to be associated to the relevant skillset.
The following documents describes the configuration steps:
https://downloads.avaya.com/css/P8/documents/101017434
John