Hi Team,

We saw the error.recognition Event without voice recognition operation.
At that time, we are playing audio. And that event was issued in the step of simple menu selection without any asr operation.
And we confirmed there is no other error message using alarm manager on epm.

So, please tell me reason why this "error.recognition" Event was issued.
And please advice how we can resolve this issue.

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2016/08/18 19:26:09:809 INFO - ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech : Using SCESession ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech servlet : flow_CmnPlayAudio-FlgError
2016/08/18 19:26:09:809 INFO - 4IE7OaWT7sk1bYFsGpQNir_:/TBM_Speech : Using SCESession 4IE7OaWT7sk1bYFsGpQNir_:/TBM_Speech servlet : flow_CmnPlayAudio-Continue
2016/08/18 19:26:09:811 INFO - ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech : Storing :PlayAudio___nomatchcount to complex: PlayAudio:nomatchcount as [0]
2016/08/18 19:26:09:811 INFO - 4IE7OaWT7sk1bYFsGpQNir_:/TBM_Speech : Storing :PlayAudio___nomatchcount to complex: PlayAudio:nomatchcount as [0]
2016/08/18 19:26:09:811 INFO - ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech : Storing :V_public___event to complex: V_public:event as [error.recognition]
2016/08/18 19:26:09:811 INFO - 4IE7OaWT7sk1bYFsGpQNir_:/TBM_Speech : Storing :V_public___event to complex: V_public:event as [noinput]
2016/08/18 19:26:09:811 INFO - ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech : Storing :V_public___message to complex: V_public:message as [unknown recognition error]
2016/08/18 19:26:09:811 INFO - 4IE7OaWT7sk1bYFsGpQNir_:/TBM_Speech : Storing :V_public___message to complex: V_public:message as [No Input]
2016/08/18 19:26:09:811 INFO - ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech : Storing :PlayAudio___noinputcount to complex: PlayAudio:noinputcount as [0]
2016/08/18 19:26:09:811 INFO - 4IE7OaWT7sk1bYFsGpQNir_:/TBM_Speech : Storing :PlayAudio___noinputcount to complex: PlayAudio:noinputcount as [1]
2016/08/18 19:26:09:811 INFO - ljYGaNPZLiPIlcxlZ01pWGP:/TBM_Speech : Assigning [2] to [V_public:catchStatus]
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We are using below.
EP ; 7.0.2
OD ; 7.0.0 (Aspen)
NuanceRecognizer ; 10.2.4
NuanceSpeechServer ; 6.2.4
Nuance License Manager ; 11.7.0

Best regards, K.Yamahara

We got below log files.
Please check them if you need.

- tccsam2f-OD-trace.log.20160818.gz
- TBM-aes-trace.log.20160818.gz
- TBM_IvrTraceFile.log.20160818.gz

event: 19:26:09
mppstation: 58462

Best regards, K.Yamahara

Please contact platform support with this issue. You will likely be asked to provide the Voice Browser (VXI) log.

p.s. I doubt that the platform distinguishes dtmf vs speech when reporting errors.

Hi Ross-san,

Thank you for your quick reply.
I got it. I will rise SR for this events.

Please close this ticket.
If I need your help again, I will rise new ticket.
Thank you, K.Yamahara