Hi Team,

We are using below version.
Aura Orchestration Designer 07.00.18.01?
JTAPI client 6.1.0.94
AESconnector 07.00.18.01
AE Services 6.3.3 Super Patch 5

In this configuration, we faced similar phenomenon as below.
Actually, we asked to compare our phenomenon and below with SR1-12363304004.
And we also confirmed there is a fixed version of JTAPI client(ecsjtapia-6.1.0.SJ12254A.jar) for this phenomenon.

So, can we use the fixed version of JTAPI client(ecsjtapia-6.1.0.SJ12254A.jar) for Orchestration Designer 07.00.18.01?
If you accept, please advice how we can install it?
Can we over write it to current version of JTAPI client in Orchestration Designer 07.00.18.01?
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In a JTAPI application with multiple providers, if one provider went Out Of
Service (due to lost network connectivity between the client and AE Services
Server, for example), event delivery for events from the other providers was
also stopped. Any events received from the other providers were not
delivered to the client application. This issue has been resolved in R6.3.
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Best regards, K.Yamahara

You just need to replace the ecsjtapia.jar with the updated one in the WEB-INF/aesconnector/lib directory. Make sure you do adequate tests with the update.

Hi WilsonYu-san,

Thank you for your advice.

We will try to replace it once. Then If I need your help, we will ask it again.
Please close this ticket.

Thank you and regards, k.Yamahara