OD 07.01.08.04

The following exceptions are seen in the AES connector logs:
20/03/2017 14:06:20:332 ERROR - CTIConnectorManager.initProvider: provider:CM is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
20/03/2017 14:11:21:995 ERROR - CTIConnectorManager.initProvider: provider:CM is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Unrecognized Windows Sockets error: 0: recv failed
20/03/2017 14:12:03:168 ERROR - CTIConnectorManager.initProvider: provider:CM is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
20/03/2017 14:13:14:560 ERROR - CTIConnectorManager.initProvider: provider:CM is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
20/03/2017 14:15:05:922 ERROR - CTIConnectorManager.initProvider: provider:CM is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Unrecognized Windows Sockets error: 0: recv failed


Attached the OD-AES connector config screen shot.
tsapi.pro config file
AES connector trace

Please advice. Thanks.

this is the trace of the tsapi_trace.txt file when the problem occures:

2017-03-20 15:36:24,431 [Thread-558981] DEBUG TsapiSessionFactory - SERVICE[0]: AVAYA#CM#CSTA#IBMCC-AES
2017-03-20 15:36:24,431 [Thread-558981] DEBUG TsapiSessionFactory - SERVICE[1]: AVAYA#CM#CSTA-S#IBMCC-AES
2017-03-20 15:36:24,431 [Thread-558981] INFO TsapiSession - Sent InvokeID 2 for TSProvider[#2]@55f4e9ac
2017-03-20 15:36:24,431 [Thread-558981] DEBUG TsapiSession - ACSAbortStream ::=
2017-03-20 15:36:24,431 [Thread-558981] DEBUG TsapiSession - {
2017-03-20 15:36:24,431 [Thread-558981] DEBUG TsapiSession - NULL
2017-03-20 15:36:24,431 [Thread-558981] DEBUG TsapiSession - }
2017-03-20 15:36:24,447 [Thread-558981] DEBUG TsapiSessionFactoryOio - Attempting to open secure connection to server </9.148.218.42:1066>
2017-03-20 15:36:24,447 [Thread-558981] INFO TsapiChannelOio - browser: GENERIC
2017-03-20 15:36:24,447 [Thread-558981] DEBUG GenericBrowser - About to start SSL: handshake on port 51130
2017-03-20 15:36:24,447 [Thread-558981] ERROR Tsapi - Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
2017-03-20 15:36:32,447 [Thread-558981] TRACE TsapiPeerImpl - --> getProvider[String providerString]: com.avaya.jtapi.tsapi.impl.TsapiPeerImpl@34a7301e
2017-03-20 15:36:32,447 [Thread-558981] TRACE TsapiProvider - --> TsapiProvider[String url, Vector<TsapiVendor> vendors]: com.avaya.jtapi.tsapi.impl.TsapiProvider
2017-03-20 15:36:32,447 [Thread-558981] INFO TSProviderImpl - TSProvider: version '6.3.3.27 [production build]', for TSProvider[#3]@43296378
2017-03-20 15:36:32,447 [Thread-558981] INFO TSProviderImpl - TSProvider: calling acsOpenStream serverID=AVAYA#CM#CSTA-S#IBMCC-AES loginID=ctuser passwd=******* for TSProvider[#3]@43296378
2017-03-20 15:36:32,447 [Thread-558981] DEBUG TsapiSessionFactoryOio - Attempting to connect to server </9.148.218.42:450>
2017-03-20 15:36:32,447 [Thread-558981] INFO TsapiChannelOio - browser: GENERIC
2017-03-20 15:36:32,447 [Thread-558981] DEBUG TsapiSessionFactoryOio - Successfully connected to server </9.148.218.42:450>
2017-03-20 15:36:32,447 [Thread-558981] INFO TsapiSession - Sent InvokeID 1 for TSProvider[#3]@43296378
2017-03-20 15:36:32,447 [Thread-558981] DEBUG TsapiSession - ACSNameSrvRequest ::=
2017-03-20 15:36:32,447 [Thread-558981] DEBUG TsapiSession - {
2017-03-20 15:36:32,447 [Thread-558981] DEBUG TsapiSession - streamType 1 < ST_CSTA >
2017-03-20 15:36:32,447 [Thread-558981] DEBUG TsapiSession - }
2017-03-20 15:36:32,478 [GetEventThread] INFO TsapiSession - Received invokeID 1 for TSProvider[#3]@43296378
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - ACSNameSrvReply ::=
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - {
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - more FALSE
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - list
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - {
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - {
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - serverName "AVAYA#CM#CSTA#IBMCC-AES"
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - serverAddr 2 0 4 1a 9 94 da 2a 0 0 0 0 0 0 0 0
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - }
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - {
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - serverName "AVAYA#CM#CSTA-S#IBMCC-AES"
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - serverAddr 2 0 4 2a 9 94 da 2a 0 0 0 0 0 0 0 0
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - }
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - }
2017-03-20 15:36:32,478 [GetEventThread] DEBUG TsapiSession - }
2017-03-20 15:36:32,478 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 1 for TSProvider[#3]@43296378
2017-03-20 15:36:32,478 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 1 for TSProvider[#3]@43296378
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSessionFactory - Listing services available on server </9.148.218.42:450>
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSessionFactory - SERVICE[0]: AVAYA#CM#CSTA#IBMCC-AES
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSessionFactory - SERVICE[1]: AVAYA#CM#CSTA-S#IBMCC-AES
2017-03-20 15:36:32,478 [Thread-558981] INFO TsapiSession - Sent InvokeID 2 for TSProvider[#3]@43296378
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSession - ACSAbortStream ::=
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSession - {
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSession - NULL
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSession - }
2017-03-20 15:36:32,478 [Thread-558981] DEBUG TsapiSessionFactoryOio - Attempting to open secure connection to server </9.148.218.42:1066>
2017-03-20 15:36:32,478 [Thread-558981] INFO TsapiChannelOio - browser: GENERIC
2017-03-20 15:36:32,494 [Thread-558981] DEBUG GenericBrowser - About to start SSL: handshake on port 51133
2017-03-20 15:36:32,494 [Thread-558981] ERROR Tsapi - Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset

also upgrading to latest java JDK 1.8 didn't solve the problem {saw on post on stackoverflow...}

You need to post a question on the following website and provide them with the jtapi log. Also, not sure if this is AES 7; there was a question about AES 7 that have been answered there.

https://www.devconnectprogram.com/forums/forums/show/10.page