Hi guys,

Is there any way, using JTAPI, to schedule the current outgoing call to be made again later by my ACD?

Thanks,

Rafael

There is no JTAPI feature to schedule a call.

I think the way to achieve this would be for the application to schedule a task at the appropriate time and then use JTAPI to initiate the call.

Martin

Thank you, Martin,

After your reply I started to looking for more details about the architecture which I have to integrate and it uses the Proactive Contact. I then realize that is possible to do this schedule through Proactive Contact API. Do you know if I can use JTAPI to connect to Proactive Contact or I need to use the Proactive Contact Agent SDK? Or better saying, are you used to this architecture? Need my third party app to logon the agent in both systems? (It's kind confusing, I'll do a new post if it's not good).

Thank you again,

Rafael

JTAPI does not interact with Proactive Contact. I do not know anything about Proactive Contact or associated SDKs.

You could try opening a Technical Support ticket with your query. One of my colleagues may be able to help you.

Martin