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Author Message
26/06/2017 07:34:39
Subject: Show screen pop on call centre agent login
#1
AlokKulkarni
Joined: Jan 5, 2017
Messages: 30
Offline
Hi,
I want to make sure that whenever a call centre agent logs into Avaya OneX agent, he also log into my web application. Can this be done using screen pop on agent login in OneX communicator.
I saw that in One-X agent , screen pop can be triggered only at the time of inbound or outbound call. Is there any workaround for this ?

PM
27/06/2017 01:53:37
Subject: Show screen pop on call centre agent login
#2
AlokKulkarni
Joined: Jan 5, 2017
Messages: 30
Offline
This issue is on high priority. Can someone with the required expertise please provide the inputs?
PM
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