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Forum Index » JTAPI » How to listen inbound and outbound calls of agent using JTAPI?   XML
 
Author Message
Kumaresan



Joined: 24/10/2017 23:31:46
Messages: 4
Offline

Hi,

I want to listen the Inbound and outbound calls of agent using JTAPI.
Please suggest me any events.
It would be great, if i get any sample codes.


Thanks,
Kumaresan M
MartinFlynn



Joined: 30/11/2009 05:00:18
Messages: 1385
Offline

Do you mean that you want to record calls or that you want to force another phone into the call so that a supervisor can listen in on the call?
Kumaresan



Joined: 24/10/2017 23:31:46
Messages: 4
Offline

let me explain in detail.
I don't want to record calls.
I am using JTAPI for integrating my application with avaya. I want sample code which is for monitering the agent's extension.
If the agent got call or made call in his extension, some events should be raised in my code like(connections established event).


Thanks,
Kumaresan M
MartinFlynn



Joined: 30/11/2009 05:00:18
Messages: 1385
Offline

On the Devconnect website, there is a JTAPI sample application called Agent View. This monitors an agent's phone and gives a basic description of what is happening in the call. You may find this helpful.

Martin
Kumaresan



Joined: 24/10/2017 23:31:46
Messages: 4
Offline

Thank you so much Martin. I got some ideas with that application.
 
 
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