|
Hi, team,
My customers is using a very old platform DD 5.1.
And they encountered an issue :
"
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:8281 was never established
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1936)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:127)
... 19 more
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1932)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:559)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:58)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:266)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Unknown Source)
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:8281 was never established
**** Root Cause
"
I notice there is old email talking about this, but I can't find what is the solution.
Thanks in advance.
Regards,
George
|
