HI,

I am able to monitor an Agent Team using Monitoring WS. Also getting Agent list, Agent task List. How can we able to know agent call status incoming call or outgoing call using Monitoring WS .

Thanks,
Rishav

Hi Rishav,

The AgentList and the AgentTaskList monitor contains the stConn information. There you will find the field outbound (true = outgoing, fals = incoming):

- stConn - nillable; type StConnMonInfo
@see MonKind#stConn
- connState - nillable; type ConnState - type string with restriction - enum 'Free', 'Initiated', 'Alerting', 'Connected', 'Held', 'BusyTone', 'OutOfService', 'Offered' }
- internal - nillable; type boolean
- outbound - nillable; type boolean
- ACD - nillable; type boolean
- secondCall - nillable; type boolean
- forwarded - nillable; type boolean

Regards,
Werner