Good day!

Our software monitors the Avaya CM stats and we faced such issue:
It detects Avaya CM via the avCmVersion group of OIDs and since new AVAYA-AURA-CM-MIB was released, we added the following set of OIDs in the detection procedure:
- avCmVersionOperSystem - 1.3.6.1.4.1.6889.2.73.8.1.1.1
- avCmVersionBuildDate - 1.3.6.1.4.1.6889.2.73.8.1.1.2
- avCmVersionLoadNumber - 1.3.6.1.4.1.6889.2.73.8.1.1.3
- avCmVersionRlsNumber - 1.3.6.1.4.1.6889.2.73.8.1.1.4
- avCmVersionRlsString - 1.3.6.1.4.1.6889.2.73.8.1.1.5

And when these OIDs were been read from device we got nothing and also the SNMP-walk showed that there is no [b]1.3.6.1.4.1.6889.2.73.8.X.X.X sub-tree there.

So in spite of the fact that all these OIDs are present in AVAYA-AURA-CM-MIB, they are not shown up in SNMP walk/results.
And the questions are:
1) why we don't see that OIDs on CM ?
2) does Avaya admin should somehow install/update that MIB on device (also in case it's Avaya VE) ?

This forum is for the DMCC APIs of Application Enablement Services so I do not think you are likely to get an answer to your question here.

You may be able to get help on one of the forums on support.avaya.com.

Martin

I've already checked it, such questions are ignored on support forum :(
Martin, and is there a proper branch on this forum (regarding Avaya CM) to move this question to ?
__
Best regards,
Vadim.

No, none of our forums are related to Communication Manager.

If this is a production system, you should contact your business partner or Avaya Client Services. If you procured it from Devconnect, you could try opening a Technical Support ticket and one of my colleagues may be able to help you.

Martin

Vadim,

DevConnect can provide additional support on SNMP MIB usage and issues, although it requires a minimum of a Support-Enabled membership level in the program, as this is not an interface for which we offer free support.

I agree that Avaya Support *should* do further investigation if there is no subtree found during the SNMP walk, and would suggest you re-open your SR and request escalation.

If you want DevConnect to investigate further, please visit https://www.devconnectprogram.com/site/global/program_benefits/membership_overview/index.gsp for information on upgrading your company membership, after which you will be enabled to submit tickets against Communication Manager/SNMP for further investigation by our DevConnect engineers.

Jon