(AES SW Version: 7.0.0.0.2.13-0)
We post a
MonitorStart request for a hunt-group with the Logical Device features
agentReady,
agentNotReady and
agentWorkingAfterCall.
The AES responds with
True for all of them, but the only Events we'll receive from there are
AgentLoggedOnEvent and
AgentLoggedOffEvent.
Following is an example communication with the DMCC Dashboard:
Outgoing XML 1
<?xml version="1.0" encoding="utf-8"?>
<StartApplicationSession
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns="http://www.ecma-international.org/standards/ecma-354/appl_session">
<applicationInfo>
<applicationID>testTool</applicationID>
<applicationSpecificInfo>
<SessionLoginInfo xmlns="http://www.avaya.com/csta">
<userName xmlns="">CTuser</userName>
<password xmlns="">*****</password>
<sessionCleanupDelay xmlns="">5</sessionCleanupDelay>
<sessionID xmlns="" />
</SessionLoginInfo>
</applicationSpecificInfo>
</applicationInfo>
<requestedProtocolVersions>
<protocolVersion>http://www.ecma-international.org/standards/ecma-323/csta/ed3/privA</protocolVersion>
</requestedProtocolVersions>
<requestedSessionDuration>180</requestedSessionDuration>
</StartApplicationSession>
-----------------------
Incoming XML 1
<?xml version="1.0" encoding="UTF-8"?>
<StartApplicationSessionPosResponse
xmlns="http://www.ecma-international.org/standards/ecma-354/appl_session">
<sessionID>0C0C1D08F1B7CAE0EA6304B2C7C55A23-696</sessionID>
<actualProtocolVersion>http://www.ecma-international.org/standards/ecma-323/csta/ed3/privA</actualProtocolVersion>
<actualSessionDuration>180</actualSessionDuration>
</StartApplicationSessionPosResponse>
---------------------
Outgoing XML 2
<?xml version="1.0" encoding="utf-8"?>
<GetDeviceId xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns="http://www.avaya.com/csta">
<switchName>CM</switchName>
<extension>620044</extension>
</GetDeviceId>
-----------------------
Incoming XML 2
<?xml version="1.0" encoding="UTF-8"?>
<GetDeviceIdResponse xmlns="http://www.avaya.com/csta">
<device typeOfNumber="other" mediaClass="voice"
bitRate="constant">620044:CM:0.0.0.0:0</device>
</GetDeviceIdResponse>
---------------------
Outgoing XML 3
<MonitorStart xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorObject> <deviceObject typeOfNumber="other"
mediaClass="notKnown">620044:CM:0.0.0.0:0</deviceObject>
</monitorObject> <requestedMonitorFilter> <logicalDeviceFeature>
<agentNotReady>true</agentNotReady> <agentReady>true</agentReady>
<agentWorkingAfterCall>true</agentWorkingAfterCall>
</logicalDeviceFeature> </requestedMonitorFilter> </MonitorStart>
---------------------
Outgoing XML 3
<MonitorStart xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorObject> <deviceObject typeOfNumber="other"
mediaClass="notKnown">620044:CM:0.0.0.0:0</deviceObject>
</monitorObject> <requestedMonitorFilter> <logicalDeviceFeature>
<agentNotReady>true</agentNotReady> <agentReady>true</agentReady>
<agentWorkingAfterCall>true</agentWorkingAfterCall>
</logicalDeviceFeature> </requestedMonitorFilter> </MonitorStart>
-----------------------
Incoming XML 3
<?xml version="1.0" encoding="UTF-8"?>
<CSTAErrorCode
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<operation>generic</operation>
</CSTAErrorCode>
---------------------
Outgoing XML 4
<MonitorStart xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorObject> <deviceObject typeOfNumber="other"
mediaClass="notKnown">620044:CM:0.0.0.0:0</deviceObject>
</monitorObject> <requestedMonitorFilter> <logicalDeviceFeature>
<agentNotReady>true</agentNotReady> <agentReady>true</agentReady>
<agentWorkingAfterCall>true</agentWorkingAfterCall>
</logicalDeviceFeature> </requestedMonitorFilter> </MonitorStart>
---------------------
Outgoing XML 4
<MonitorStart xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorObject> <deviceObject typeOfNumber="other"
mediaClass="notKnown">620044:CM:0.0.0.0:0</deviceObject>
</monitorObject> <requestedMonitorFilter> <logicalDeviceFeature>
<agentNotReady>true</agentNotReady> <agentReady>true</agentReady>
<agentWorkingAfterCall>true</agentWorkingAfterCall>
</logicalDeviceFeature> </requestedMonitorFilter> </MonitorStart>
-----------------------
Incoming XML 4
<?xml version="1.0" encoding="UTF-8"?>
<MonitorStartResponse
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorCrossRefID>8193</monitorCrossRefID>
<actualMonitorFilter>
<logicalDeviceFeature>
<agentNotReady>true</agentNotReady>
<agentReady>true</agentReady>
<agentWorkingAfterCall>true</agentWorkingAfterCall>
</logicalDeviceFeature>
</actualMonitorFilter>
</MonitorStartResponse>
-----------------------
Incoming XML 9999
<?xml version="1.0" encoding="UTF-8"?>
<AgentLoggedOnEvent
xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorCrossRefID>8193</monitorCrossRefID>
<agentDevice>
<deviceIdentifier typeOfNumber="explicitPrivate:localNumber"
mediaClass="notKnown" bitRate="constant">4301:CM::0</deviceIdentifier>
</agentDevice>
<agentID>8301</agentID>
<acdGroup typeOfNumber="other" mediaClass="notKnown"
bitRate="constant">620044:CM::0</acdGroup>
</AgentLoggedOnEvent>
