Hi,

I'm testing Nuance 10.5 Speech server with AAOD 7.2.1. Question is - is there any way to catch error event comming from ASR service ?
when TTS service is gone, epms platform generates error.noresourse.tts or error.unsupported.language but with ASR there is no such a event. Epms log viewer shows only "CHANNEL_RESULT_ASR_GONE" or "TTS server failed. Server name: ttsSrv state: Get Parameters with message: unknown server error..".
Any help will be appreciated.
Thanks.

To monoroting the asr resource, long time ago, we use SNMP chanel, the EPM send alert via SNMP when the asr has no resource and we listening the SNMP command and capture the message for no asr resource with that we make a logic for the IVR

There should be a vxml "error." event thrown and you can catch it in the app.

The problem is that there is no thrown events for ASR errors. Platform takes only action defined in <error></error> section of vxml_error.vxml handler.

If you don't get any vxml event, there is nothing you can do on the app side.