Hi,

In VB logs, we can find something like :

@2019-02-18 15:53:57,312||FINEST|VB|21219|Session=Tambourine-2019049085349-17|VXML_REC_RECOGNITION_RESULT
{
dialogHandle: 1090
bargein: 0
DTMF: 0
result: "<?xml version='1.0'?><result><interpretation grammar="session:18" confidence="0.01"><input mode="speech">??????? ???</input><instance><app_tag_intent confidence="0.89">tag-buy_pack</app_tag_intent><SWI_literal>???? ??? ???</SWI_literal><SWI_grammarName>session:18</SWI_grammarName><n_action confidence="0.12">buy</n_action><n_action_word confidence="0.12">???? ??? ??? ???</n_action_word><n_object confidence="0.18">internet</n_object><n_object_word confidence="0.18">???? ??? ????</n_object_word><SWI_meaning>{app_tag_intent:tag-buy_pack} {n_action:buy n_action_word:???? ?????? ???} {n_object:internet n_object_word:???? ??? ????}</SWI_meaning><SWI_ssmMeanings><app_tag_intent>tag-buy_pack::tag-buy_packpre::tag-buy_promotion</app_tag_intent><n_action>buy::buy::buy</n_action><n_action_word>???? ??? ??????::???????? ??? ??? ???::???? ??? ???? ??? ???</n_action_word><n_object>internet::pack::pack</n_object><n_object_word>???? ???????::???? ??? ??? ???::???? ??? ??? ??? ???</n_object_word></SWI_ssmMeanings><SWI_ssmConfidences><app_tag_intent>89::9::1</app_tag_intent><n_action>12::10::7</n_action><n_action_word>12::10::7</n_action_word><n_object>18::7::4</n_object><n_object_word>18::7::4</n_object_word></SWI_ssmConfidences></instance></interpretation></result>"




We need to use the XML values, is there an interface for IVR call flow to get such XML return timely?


Thank you.

I don't think there is a way you can get the raw xml string from the app. It has to been sent back to OD from the AVB. You can contact Support to see if there is anything they can do with an enhancement or something.

Hi, Wilson,

When you say support, do you mean the Backbone team?


Thank you very much.


Regards,
George

Avaya Support team/Tier 3.