Hi,
My BP is testing the WA Snap-in, and encountered some issues.
The logs collected are as following:
Web Service Request ->
http://172.17.60.153/services/WAIMRestService/wa/services/metrics
: Storing [{"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}] to: ServiceMetricsResponse
: Web Service Reply <- {"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}
: [expression1] Expression [ServiceMetricsResponse] Is Empty
: [expression2] Expression [ServiceMetricsResponse] Is Null [null]
: session id:cc-aaep-01-2019055023600-13 | WorkAssignmentSelfService:GetServiceMetrics | Returned Metrics | ServiceMetricsResponse : {"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}
: Using SCESession E7E429D01E8979952D494BF13AE96ECC:/WorkAssignmentSelfService servlet : ParseMetricsResponse
: Returned Service Metrics: {"requestId":"01001002671550921825","serviceMetricsResponseMap":{"1":{"attributes":{"Service":["Balance"],"Language":["Statement"],"Channel":["Voice"],"Location":["Member"]}}}}
:
No Metrics available for this service; staffed count is unknown.
Does any know:
1. why EWT is not returned?
2. what may be the reason for "staff count unknown".
