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Author Message
09/10/2019 12:07:00
Subject: How to pass Agent ID from OD, I am using ACCS version 7.1
#1
Ramnarayanan
Joined: Aug 24, 2019
Messages: 5
Offline
Is there anyway to get the agent ID during the incoming call to that agent. Hope default intrinsic to get agentID is not available. Anyone please help me with the actual procedure needs to be done to get the agent ID.
PM
09/10/2019 12:09:40
Subject: Re:How to pass Agent ID from OD, I am using ACCS version 7.1
#2
Ramnarayanan
Joined: Aug 24, 2019
Messages: 5
Offline
If anyone knows please reply.
PM
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