Dear Sir,

We have built an CCXML outbound application, which launces outbound call to customer. In turn connects to IVR application too. IVR application fails to while transferring call to internal extension.

Here is error we receive:
dialog.transfer event is missed in handling and current state is: dialogstarted and event info is: undefined and event reason is: undefined

Can we know could be issue?

Transfer for outbound need to be handled in different way than normal inbound application?

Thanks,
Shantala

Hi
When a VXML application (Speech) is started there is a default.ccxml application that also runs. And A Speech application does a transfer it is the default.ccxml application that actually does the transfer. VXML sends an event to the ccxml application and the CCXML application performs the transfer and notifies CCXML of the outcome. On your VoicePortal system /opt/Avaya/ExperiencePortal/MPP/web/default.ccxml you can find a copy of that CCXML application and see what it does when handling the transfer..

Since you provide your own CCXML application, you must handle the transfer event.