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Author Message
24/02/2020 10:02:17
Subject: Update session.ani
#1
MohitAvaya
Joined: May 18, 2017
Messages: 27
Offline
Hello,

How we can update session ani in OD application with other hardcoded ani and pass this updated ani with call ?

Please let me know on this.

Thanks in advance!
Mohit
PM
24/02/2020 11:57:55
Subject: Re:Update session.ani
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
The ani is not meant to be updated by the application. It is set by the platform when the call is received. If you want to transfer the call with some extra information, you should should use the AAI.
PM
25/02/2020 08:16:24
Subject: Re:Update session.ani
#3
MohitAvaya
Joined: May 18, 2017
Messages: 27
Offline
Thanks to reply WilsonYu.

So, If i update session ANI and pass this updated ANI with uui as aai variable than updated ANI should be display on agent popup, is that correct ?

Thanks,
Mohit
PM
28/02/2020 10:41:53
Subject: Re:Update session.ani
#4
RajatVerma
Joined: Mar 5, 2014
Messages: 102
Offline
I think It will not be updated in Avaya client for phone number parameter, but you can build your custom screen pop page to show the new ANI by referring UUI param.
It also depends what CC sol you are using and if Agent client supports showing custom params referring UUI.
PM
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