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Author Message
06/03/2020 04:43:16
Subject: finalSilence timer in VXML
#1
Shams
Joined: Sep 22, 2017
Messages: 1
Offline
We have developed a call flow to capture customer voice feed back in AEP 7.2 at the end of a call .

Customer voice feedback is collected and MPP terminates the recording after the time provided in finalSilence . The recording that is generated in the MPP , does not have the silence portion. The question is - Can we have the silence portion also recorded .



PM
09/03/2020 11:22:19
Subject: Re:finalSilence timer in VXML
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
This is some behavior on the platform I am not sure about. You would have to contact Avaya support.
PM
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