Hi ,
We have an urgent customer requirement for implementing customer mobile application support audio video calls to agent over AACC on Android and iOS.
There was a thread in the past such mentioned the following. But I'm not clear if there is support officially:
With the latest IX client release( 4.5), Is there a support for calls to AACC video channel from Mobile (Android,iOS)
If so , what would be the call flow/components involved to achieve the same?
Link :
https://www.devconnectprogram.com/forums/posts/list/23854.page#p160273
I understand for the present supported call flow for (JavaScript) of the Avaya IX™ Client SDK, which goes through AAWG and converts as SIP and routed to AACC via SM.
Details from devconnect portal for Avaya IX Client SDK Release 4.4.0.1:
https://www.devconnectprogram.com/site/global/prod...er-endpoint-implementation-385
"Note: Web Based Customer applications using Communication Services Package (JavaScript) is supported by AACC. Mobile and desktop applications using other Communication Services Package platforms are not supported."