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Author Message
06/01/2021 02:16:03
Subject: Determine in which scenarios CallData returns Null
#1
SwatiSingh
Joined: Dec 15, 2020
Messages: 9
Offline
In the runtime, catalina.out logs prints out the Null Pointer Exception thrown at some point when the IVR code tries to set the values in CallData. We are trying to reproduce the issue but unfortunately we are not able to do so. Could you please help us understand in what all scenarios IVR might receive the CallData as Null.
PM
06/01/2021 13:42:52
Subject: Re:Determine in which scenarios CallData returns Null
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
You have to give me something like the exception to look at. I can't just guess what happened.
PM
14/01/2021 00:05:10
Subject: Re:Determine in which scenarios CallData returns Null
#3
SwatiSingh
Joined: Dec 15, 2020
Messages: 9
Offline
YU, I have PM you the logs.
PM
14/01/2021 12:47:33
Subject: Re:Determine in which scenarios CallData returns Null
#4
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
The following line means you have some custom code in the SetDisconnectReasonReport java file that causes the exception. You need to check on line 50.


at flow.SetDisconnectReasonReport.servletImplementation(SetDisconnectReasonReport.java:50)
PM
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