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Author Message
28/04/2021 11:32:51
Subject: Why Storing :Menu___value to complex: Menu:value as ["OPT#0xefb13888"] and not utterance value?
#1
Raphael1001fly
Joined: Aug 20, 2020
Messages: 15
Offline
Why value is not getting the uterrance?

Its happing sometimes and not in all menus.

The correct is both have the same value in this case 1

27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___confidence to complex: MenuTriagem:confidence as [1]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___inputmode to complex: MenuTriagem:inputmode as [dtmf]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___interpretation to complex: MenuTriagem:interpretation as ["OPT#0xefb13888"]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___noinputcount to complex: MenuTriagem:noinputcount as [0]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___nomatchcount to complex: MenuTriagem:nomatchcount as [0]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___utterance to complex: MenuTriagem:utterance as [1]
27/04/2021 19:40:09:393 INFO - 273E0B10E71862BD241404301B805C85:/GC_ASSOCIADO_V8 : Storing :MenuTriagem___value to complex: MenuTriagem:value as ["OPT#0xefb13888"]
PM
28/04/2021 14:08:36
Subject: Re:Why Storing :Menu___value to complex: Menu:value as ["OPT#0xefb13888"] and not utterance value?
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
That's what is assigned by the voice browser.
PM
28/04/2021 14:30:01
Subject: Re:Why Storing :Menu___value to complex: Menu:value as ["OPT#0xefb13888"] and not utterance value?
#3
Raphael1001fly
Joined: Aug 20, 2020
Messages: 15
Offline
How could I fix that? Is it a problem on source code? Because it started to happen after the company changed the ip of the machines.

It's causing problems for example, when I choose DTMF 1 the application goes to option 2 and when I choose 2 the application goes to 1.

It's not happening in all menus but it's not interesting test all application again because of our deadline.
PM
28/04/2021 18:43:12
Subject: Re:Why Storing :Menu___value to complex: Menu:value as ["OPT#0xefb13888"] and not utterance value?
#4
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
I don't believe this is any coding issue. The value and utterance come from separate fields in the result object in the voice browser. You have to take a look at the platform side to see why there is an inconsistency there.
PM
29/04/2021 08:55:36
Subject: Re:Why Storing :Menu___value to complex: Menu:value as ["OPT#0xefb13888"] and not utterance value?
#5
Raphael1001fly
Joined: Aug 20, 2020
Messages: 15
Offline
Thanks Wilson,

I did send a e-mail to Avaya here in Brazil to check it also.

I would like to ask you about other utilizing this topic.

Do you you or do you have a link where can I read abou Avaya Cloud Documentation?

Best Regards.
PM
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