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Author Message
13/08/2021 10:44:25
Subject: EPM reports
#1
Nesbit421
Joined: Feb 24, 2020
Messages: 51
Offline
We had to recently reboot the Experience Portal, and now no reports are working. Does something reset after an EPM reboot?
PM
16/08/2021 04:58:48
Subject: Re:EPM reports
#2
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
Hi.
All reports are not working?
Did you upgrade AEP?
Did you check Home > System Configuration > EPM Servers > Report Data Configuration ?
Did you check System Maintainance?
PM
16/08/2021 12:45:19
Subject: Re:EPM reports
#3
Nesbit421
Joined: Feb 24, 2020
Messages: 51
Offline
Correct. I'm trying to run standard reports and no data is coming back. (See attached)

Nothing was upgraded.
I compared the Report Data Configuration with another EPM, and it looks the same.
What on System Maintenance should I check? I ran an MPP trace report. (See attached)
  • [Thumb - epmContactDetailReport.jpg]
[Disk] Download
  • [Thumb - epmTraceReport.jpg]
[Disk] Download
PM
17/08/2021 05:27:51
Subject: Re:EPM reports
#4
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
Ok.
Any errors/alarms from AAEP?
Any changes before rebooting AAEP? You can generate an Audit Log report to view recent system configuration changes (Home > System Maintenance > Audit Log Viewer).
PM
17/08/2021 12:11:21
Subject: Re:EPM reports
#5
Nesbit421
Joined: Feb 24, 2020
Messages: 51
Offline
No changes were made.

The reason I decided to reboot was that EPM was running incredibly slow.

But the logs and alarm reports are not giving me anything. (See attached)
  • [Thumb - epmAlarmReport.jpg]
[Disk] Download
PM
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