Hello
We are trying out the new Service Observing feature mentioned in Page 8 of the Release Notes 4.15.0.
We are using Windows SDK.
We see the following functions which is exactly what we would like to use.
CallFeatureService.StartServiceObserving
CallFeatureService.StopServiceObserving
CallFeatureService.ChangeServiceObservingMode
However, on startup, I can see from SDK Debug logs, that it says the feature is UnAvailalble and UNINITIALIZED.
We've checked the Class or Restriction settings in CM, so it appears there is something else.
Any idea where we we need to configure this. On the SessionManager / SystemManager? Additional CM settings?
Here's the SDK Debug log extract on startup.
2021-08-16 13:08:02,822 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = FORWARD_ALL_CALLS
2021-08-16 13:08:02,822 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = FORWARD_BUSY_NO_ANSWER_CALLS
2021-08-16 13:08:02,822 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = SERVICE_OBSERVING
2021-08-16 13:08:02,822 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = SEND_ALL_CALLS
2021-08-16 13:08:02,822 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = EC500
2021-08-16 13:08:02,822 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = ENHANCED_CALL_FORWARDING
2021-08-16 13:08:02,823 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CSIPFeatureManager[701]::NotifyFeatureStatusUpdate: Unhandled feature: limit-call
2021-08-16 13:08:02,823 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(), CallFeatureListAvailable = false, CallFeatureStatusAvailable = true, Feature = UNINITIALIZED
2021-08-16 13:08:02,823 [31] DEBUG [CCT.ApplicationFramework.Modules.SipAvaya.SipAvayaClientManager.Client_LogMessage(650)] SDK LOG - Level: Debug - Tag: - Message: CCallFeatureServiceImpl::OnCallFeatureStatusChanged(): Feature status has not changed for feature: UNINITIALIZED