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Reply locked
Author Message
13/07/2012 14:04:55
Subject: Transfer and release feature
#1
KartikRuppa3
Joined: Feb 20, 2014
Messages: 10
Offline
Hi,

We are using the transfer and release feature from the IVR.Do I need to do anything other than playing the dtmf tones (like *7...) and disconnecting the call ?

Thanks,
Kartik

PM
16/07/2012 11:27:14
Subject: Re: Transfer and release feature
#2
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
I believe that is all you need to do. Or just play the *7 and exit the application.
PM
11/01/2013 01:54:46
Subject: Re: Transfer and release feature
#3
ShantalaGowda2
Joined: Nov 6, 2013
Messages: 26
Offline
If we just play *7, where will call be transferred to... Don't we need to have *7 followed with destination number..

When we try the same we noticed that caller can hear just 2 key tones and call gets disconnected. Doesn't get transferred.

Any idea what could be issue..
PM
11/01/2013 06:13:21
Subject: Re: Transfer and release feature
#4
KartikRuppa3
Joined: Feb 20, 2014
Messages: 10
Offline

Yes please.. use something like *7,,<transfernumber>,,,#

"," and "#" depends on the carrier you use.Please check their documentation for TNR feature.


Thanks,
Kartik
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