APP: Calabrio on IP Office 11.1

A customer is set up to have the RTP traffic come from the devices such as a phone to the PC and it is this traffic that contains messages Calabrio uses to determine the start/end of a call.

So when looking through their Smart Desktop Logs we would see those MEDIA_START and MEDIA_STOP messages that would appear in logs like this:

2022-09-07 08:03:51.048798 DEBUG [0x3d38] ContactManager.cpp[825] ContactManager::findExistingOrCreateNewContact: Found contact already in progress : CallID=0294148b186ecaa2777f4d61bf2670b7;KeyValuePairs[ActiveScreen1=DISPLAY1,1662563020000;ActiveScreen2=DISPLAY2,1662563020115;ActiveScreen3=DISPLAY1,1662563022182;ActiveScreen4=DISPLAY2,1662563024393;AgentId=512;AssocDacFile=;CallEvents=[];CallId=0294148b186ecaa2777f4d61bf2670b7;CalledAddress=4386;CallingAddress=913058084107;ContactStartTimeMs=1662563020000;DISPLAY1=0,0,1920,1080,0,false,false;DISPLAY2=1920,0,1920,1080,0,false,false;DerivedMetadata=[];Direction=in;EndScreenOnNewCall=1;EvId=53;EvName=SCREEN_START;Line=4386;MAC=908D6E3FCB8611716;ScreenDuration=30;ScreenEndTimeMs=0;ScreenStartSent=true;ScreenStartStatus=0;ScreenStartTimeMs=1662563020228;TimestampMs=1662563020000;Type=6;Username=caloptima\ramon.ho;adapterName=\Device\NPF_{5A3F7E96-9B3E-459A-B02C-AB48EB78F826};audioCodecs=[];screenList=DISPLAY1,DISPLAY2;]Filename=512-1662563020000-913058084107-908D6E3FCB8611716-0294148b186ecaa2777f4d61bf2670b7;DISPLAY1:Origin(0,0),Resolution(1920,1080),ScreenSaved(false),ScreenRenamed(false);DISPLAY2:Origin(1920,0),Resolution(1920,1080),ScreenSaved(false),ScreenRenamed(false);, for event: CALL_START_MEDIA:CallId(0294148b186ecaa2777f4d61bf2670b7) CalledAddress(4386) CallingAddress(913058084107) ContactStartTimeMs(1662563020000) Direction(in) EvId(51) EvName(MEDIA_START) FilterIp1(172.18.176.16) FilterIp2(172.17.40.111) FilterPort1(42144) FilterPort2(6364) InitialMediaActive(true) Line(4386) MAC(908D6E3FCB8611716) MediaStartSent(true) ScreenStartSent(true) TimestampMs(1662563031049) Type(6) adapterName(\Device\NPF_{5A3F7E96-9B3E-459A-B02C-AB48EB78F826}) agentChannel(0) audioCodecName(PCMU) audioCodecNumber(0) audioCodecRate(8000) otherChannel(1)

PROBLEM: these messages are sometimes absent, causing recordings to be missed.
Are there any recommendations?


Guy Gravel
ggravel@avaya.com