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Author Message
15/06/2023 12:26:57
Subject: Avaya Aura Integration with Twilio Universal Connector for post call SMS surveys
#1
michael.kellogg012024
Joined: Jun 15, 2023
Messages: 1
Offline
Thank you in advance.

Looking for a white paper to integrate Twilio with the Avaya Aura suite for SMS post call survey or something similar.

Twillio has responded back theyb would recommend to use their Universal Connector (http), but is anyone aware of the integration from the Avaya perspective. Is this accomplished the published AES Web API's?

Michael Kellogg
254-290-4317
michael.kellogg@intlxsolutions.com

PM
21/07/2023 06:49:00
Subject: Re:Avaya Aura Integration with Twilio Universal Connector for post call SMS surveys
#2
EdwardO'Connor
Joined: Mar 14, 2022
Messages: 16
Offline
I have not seen any App notes on Twilio based Integrations to AACC, however I have found
TfeRest useful in this cases such as these.
On AACC machine Avaya->REST Configurator.
PM
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