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Author Message
15/08/2023 03:17:48
Subject: How to get call by call details on daily basis (one time historical data) from Avaya switch 7.1.2
#1
KandasamyMaruthapillai
Joined: Aug 1, 2023
Messages: 1
Offline
Hi,

Can you provide guidance on obtaining call-by-call information from an Avaya switch version 7.1.2 to create a customer report?

Once, I needed to retrieve all historical data and subsequently obtain data on a daily basis.

could you please share any Web API / Rest API information for this?


Thanks & Regards,
M. Kandasamy.


PM
17/08/2023 09:11:12
Subject: Re:How to get call by call details on daily basis (one time historical data) from Avaya switch 7.1.2
#2
EdwardO'Connor
Joined: Mar 14, 2022
Messages: 16
Offline
You should refer to: Historical Reporting Database Interface section on the page below:
https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_contact_center/interfaces/index.gsp
This should point you in the right direction.
And also refer to: "Contact Center Performance Management Data Dictionary" , in this document there are details on "Call by Call Statistics".
Also:
"Using Avaya Aura Contact Center Reports and Displays"
Refer to Chapter 11: Expert reports

Further information can be found at: https://support.avaya.com
PM
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