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Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
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I have application to monitor ACD VDN and capture events to log the Survey responses to generate reports during established event.

Survey flow defined in ACD and will be monitor by JTAPI application.

When Agent attended inbound call and given call to Survey application capturing Survey where agent did Outbound call and routing caller to survey events not captured.

Filename tsapilogs.txt [Disk] Download
JohnBiggs
Joined: Jun 20, 2005
Messages: 1141
Location: Rural, Virginia
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"where agent did Outbound call and routing caller to survey events not captured"
IF I understand this call flow, it doesn't sound like the VDN was in the call path, and thus the after call survey was not triggered by the VDN. An alternative view of the statement would be, the actions of the agent to manually include the survey again did not include the VDN and thus no call events related to a monitor on the VDN were not triggered.
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
Already checking with AES team as well .Thank you
JohnBiggs
Joined: Jun 20, 2005
Messages: 1141
Location: Rural, Virginia
Offline
You seem to be changing use cases.

Your question exceeds the level of support provided via the forums. Please open a technical support request (Support & Forums Submit Support Request -> Technical Support). Be sure to include descriptions of the extensions involved in the trace, and timestamps of the problem and a description of the problem call flow.
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