Dear Sir,

Regarding pickup operation I got a problem. Below logs are examples of attached file.
Case(1) is a good result of pickup operation and case(2) is a bad result of pickup.
The difference is an Original Call Information. So far all pickup operations have Original Call Information and we identify pickup opration by cause, i.e.EC_REDIRECTED.
Only exception is case(2) which does not have Original Call Information, therefore we cannot identify any operation from case(2) log.
I would like to ask you as follows:
1) Why there are no Original Call Information (including V7DeviceHistoryInfo)?
2) Is there any configuration and settings to turn on/off Original Call Information in Communication Manager?

Thank you for your help in advance.
Best regards,

Case?(1)?09065693055-->05030331146-->5708?VDN)-->5116-->5117(pickuped)
-------- connectionEstablished( CallControlConnectionEvent.CALLCTL_CONNECTION_ESTABLISHED )
eventConnectionAddress= 5117 1, TALKING (98)
event Terminal Name = 5117
Event.CAUSE_SNAPSHOT (110)
UCID = 00001127941698357207, TsapiCallID = 12794
callingAddress = 09065693055 1
calledAddress = 5116
lastRedirectedAddress = 5116
V7CallInfo UCID = 00001127941698357207
DistributingAddress = 5708?<--Should be 05030331146 (I don't know why)
DistributingVDNAddress= 5708
OCI reason = OR_NEW_CALL (4)
OCI callingDevice = 09065693055 1
OCI calledDevice = 05030331146
Old CallID 0 = 12794, DeviceIDType = 0
Old DeviceID = 5116, Cause = EC_REDIRECTED (28)

Case (2) 09065693055-->(05030331161)-->5005-->5004(pickuped)
-------- connectionEstablished( CallControlConnectionEvent.CALLCTL_CONNECTION_ESTABLISHED ) ------------------------------------------
eventConnectionAddress= 5004 1, TALKING (98)
event Terminal Name = 5004
Event.CAUSE_SNAPSHOT (110)
UCID = 00001105651695328777, TsapiCallID = 10565
callingAddress = 09065693055 1
calledAddress = 5005 null
lastRedirectedAddress = null

The level of support required to investigate and respond to your question is available to higher level members (such as your company) through Technical Support Tickets - not through the forums. Please navigate through Support & Forums > Submit Support Tickets -> Technical Support and post your question there and provide full logs of both cases (start of call to pickup operation) giving timestamps and identifying the extensions involved by their roll in the call flow.

Thank you.