Hi All,
I have a use case where I am using Prompt and collect node for collecting caller DTMF input. All the numeric inputs (0-9) I am able to collect in prompt and collect node, but its not working for * and # inputs. I am using built in grammer "Digits" for the same.

Kindly advice if you have ever encountered any such problem.

I can't use Menu node for this as application node is used for both Speech and DTMF inputs. I have to specify grammer for both speech and DTMF input.

Thanks,
Rajat Verma

Hi.

The '#' is the default terminating character (TermChar) for DTMF inputs.
If you want the '#' be part of a grammar, you need to change the termination character to something else in the Property item.

Try to

- Drag&drop a Property item into the node;

- Set a different TermChar
Take a look at

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_orchestration_designer/support/faqs/index.gsp?tab=general&accordion=faq-34

This explains how to add /change the TermChar.
Valid values are the numbers 0 through 9 and the star/asterisk "*" key;

- Create a static DTMF grammar recognizing the character "#' as a digit.

- (Optional) If you want to change the 'interdigittimeout' and 'termtimeout', consult the VXML spec for more info: http://www.w3.org/TR/voicexml20/#dmlATiming