I have an issue when integrate EP 8.1 with google dialogflow CX.
I follow AvayaExperiencePortal8.1.1DialogflowIntegrationWhitePaper.pdf file.
"2. Call arrives on Experience Portal (MPP) via SBC
3. MPP will trigger Dialogflow default VXML application (def_dialogflow.vxml) which will
connect with Dialogflow using configured project ID and credentials.
4. Dialogflow sends response (containing audio prompt and custom payload if defined) to
MPP
5. MPP plays audio to customer call. MPP interprets custom payload sent in response
from bot and acts on it (collects DTMF, transfer etc) and sends back details to bot. MPP
will stream audio to Dialogflow bot.
6. Dialogflow sends response to MPP again with audio and custom payload (if defined)
7. MPP def_dialogflow.vxml will loop back to step 5 until the interaction is over."
ISSUE:
- The client can hear the “Welcome message” defined on Agent bot on Dialog Flow
- When the customer says “Hello” The dialog flow can be heard as in the conversation history.
- However, after that the bot always says “Sorry, I didn’t get that. Can you rephrase?”. Seems that it can not hear anything after the 1st response.
- Check MPP's logs, i see that, MPP receives other messages from Agent bot; like: "Sorry, I didn't get that. Can you rephrase" But audio didn't play. client can not hear anything.
![[Thumb - Dialogflow_history.png]](https://www.devconnectprogram.com/forums/upload/2024/2/20/c1ef69b9ac28567e89f93baa8a865334_11118.png__thumb?OWASP_CSRFTOKEN=)
![[Disk]](https://www.devconnectprogram.com/forums/templates/bootstrap4/images/icon_disk.gif){kind=icon}
![[Thumb - integrateEP-Dialogflow.png]](https://www.devconnectprogram.com/forums/upload/2024/2/20/35e9db333058b5e5487f5b3a091e8029_11118.png__thumb?OWASP_CSRFTOKEN=)
